Middle Office, Senior Associate

STATE STREET CORPORATION; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

STATE STREET CORPORATION is seeking a Transaction Management professional in Chennai. You will oversee day-to-day transactional responsibilities within a fast-paced Middle Office Services environment, acting as primary contact for internal and external clients and ensuring timely resolutions.

The role requires strong attention to detail, excellent time management, and the ability to work night shifts as needed.

Qualifications

• BS/BA degree preferred and minimum related business experience.
• Understanding of Investment Management industry and operations.
• Clear, concise communication in a professional manner.
• Strong time management and ability to prioritize under pressure.
• Proficient in MS Word, Outlook and Excel.

Responsibilities

• Provide high standard of support to internal and external clients.
• Communicate effectively with clients, custodians, brokers and peers.
• Log and resolve client inquiries in a timely manner.
• Ensure daily and monthly services meet client SLAs.
• Process all transactions on a daily basis.
• Participate in broker review meetings and new market initiatives.
• Contribute to audit and risk management activities.

Skills

Attention to detail

Time management

Client communication

Team player

Pro-active problem solver

Night shift adaptability

Professional conduct

Education

BS/BA preferred

Associates + 2–4 years experience

Investment Management knowledge

Investment Manager Operations understanding

Clear, professional communication

Time management skills

MS Office proficiency (Word/Outlook/Excel)

Tools

Microsoft Word

Outlook

Excel

Job description

Who we are looking for

In this role, you will work with StateStreet teams from around the globe to support premier investment management clients. You will have immediate responsibility to oversee all day-to-day transactional responsibilities in a fast-paced, flexible and exciting environment.

Why this role is important to us

This is a varied position with a senior level of responsibility within the Transaction Management team, within Middle Office Services. This Transaction Management Officer acts as a Primary contact point for all internal/external clients. The team is responsible for trade confirmation, trade process, trade settlement, and reporting of trade instructions from clients. The team is also responsible for processing directed lending instructions, wire transfers, and trade exceptions. The candidate is require to ensure service delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution.

What you will be responsible for

• Provide a high standard of support to both internal or external clients
• Embrace StateStreet’s “corporate values” and support a work environment reflective of those values
• Effectively communicate with clients, custodians, brokers, managers, and peers within StateStreet
• Be a strong team player and demonstrate dedication to group and company goals
• Demonstrate professional maturity and effective time management
• Demonstrate the ability to analyze a problem, obtain and evaluate information, and reach sound conclusions
• Ensure all internal/external clients’ inquiries are logged and resolved in a timely and satisfactory manner
• Ensure all daily and monthly services are delivered in accordance with relevant client SLA’s
• Ensure all transactions are processed on a daily basis
• Participate in semi-annual broker review meetings
• Facilitate new market initiatives setup
• Contribute to team initiatives around audit, risk management
• Complete special tasks and projects assigned by the supervisor or manager.

What we value

• Excellent attention to detail
• Must be responsible and take ownership to the job which is allocated
• Willingness and ability to work in night shifts as per business requirements.
• Must be organized and able to multi-task often working to tight deadlines.
• Must have demonstrated an ability to handle numerous activities and to prioritize work effectively.
• Must be pro-active and be a problem solver
• Must be highly professional interacting with several departments within the company
• Must be flexible often dealing with ad-hoc queries from clients.
• Must demonstrate an understanding of the risks involved in the processes and reflect this in their approach to work prioritization
• A team player

Education & Preferred Qualifications

• BS/BA degree preferred. Minimum of Associates degree and 2-4 years of prior business experience.
• Understanding of the Investment Management industry, with a minimum 2 years industry experience
• Understanding of Investment Manager Operations, particularly around processes and key deliverables
• Proven ability to communicate in a clear, concise and professional manner
• Strong time management skills with the ability to prioritise under pressure
• Good understanding of StateStreet operations - technical, systems, policies and procedures - is an advantage
• PC skills with an excellent understanding of Microsoft Word, Outlook, and Excel.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers Read our CEO Statement

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement