Microsoft Dynamics 365 Customer Engagement with Powerplatform

Sonata Software; Hyderabad, Chennai, Bengaluru; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

Sonata Software in Hyderabad is seeking a senior Dynamics 365 CE professional to design and implement tailored customer engagement solutions. You will customize D365 CE, develop plugins in C#, write client-side scripts, and work with model-driven apps, security roles, and solution management.

The role also involves integrating with external systems using Azure API Management, Azure Functions, and Power Automate, while ensuring reliable deployment and thorough diagnostics.

Qualifications

• Extensive hands-on experience customizing and configuring Microsoft Dynamics 365 Customer Engagement (D365 CE).
• Proficiency in developing and debugging plugins (C#) and client-side scripts (JavaScript).
• Experience with model-driven apps and solution management (managed/unmanaged solutions, layering).
• Knowledge of security roles and field-level security in Power Platform.
• Experience using FetchXML, OData, and LINQ in Plugins, Client-side scripts, and Power Automate flows.
• Ability to integrate model-driven apps with external systems via Azure APIM, Azure Functions, and Power Automate (HTTP connectors, custom connectors).
• Familiarity with Azure DevOps for CI/CD, repos, and work item tracking.
• Familiarity with ALM in Power Platform and third-party Power Platform tools.

Skills

D365 CE customization

Plugins development (C#)

Client-side scripting (JavaScript)

Model-driven apps

Solution management

Security roles & field-level security

FetchXML / OData / LINQ

Power Platform integration

Azure API Management integration

Power Automate integration

Azure Functions

Tools

Ribbon Workbench

Azure DevOps

Azure Monitor

Application Insights

KingswaySoft

Spkl

XrmToolBox

Custom connectors

Job description

Must-Have Skills

• Extensive hands-on experience customizing and configuring Microsoft Dynamics 365 Customer Engagement (D365 CE)
• Proficiency in developing and debugging:
  • Plugins (C#)
  • Client-side scripts (JavaScript using Client API)
  • Model-driven apps
• Experience with solution management:
  • Managed/unmanaged solutions
  • Solution layering
  • Troubleshooting deployment and import/export issues
• Experience with Ribbon Workbench for command bar customization
• In-depth understanding of security roles and field-level security in the Power Platform
• Expertise in using FetchXML, OData, and LINQ queries within:
  • Plugins
  • Client-side scripts
  • Power Automate flows
• Experience integrating model-driven apps with external systems using:
  • Azure API Management (APIM)
  • Azure Functions
  • Power Automate (HTTP connectors, custom connectors)

Nice-to-Have Skills

• Familiarity with Dual-write and integration between D365 CE and D365 Finance & Operations (F&O)
• Experience with Azure DevOps for:
  • Pipelines (CI/CD)
  • Repos
  • Work item tracking and backlog management
• Working knowledge of Azure Monitor and Application Insights for diagnostics and telemetry
• Experience with third-party Power Platform tools (e.g., XrmToolBox, KingswaySoft, Spkl)
• Familiarity with ALM (Application Lifecycle Management) best practices in Power Platform
• Knowledge of Azure logic apps