Microsoft Dynamics 365 CRM Technical Manager

Ernst & Young LLP ( EY India ); Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Health & wellness benefits

Learning & development opportunities

Premium benefits

Job summary

EY India seeks a Microsoft Dynamics 365 CRM Manager to lead large-scale CRM and Power Platform initiatives, drive technical excellence, and manage high-performing delivery teams. This role blends strategic oversight with hands-on architecture leadership to deliver scalable, high-quality solutions that transform business.

You will lead end-to-end delivery across D365 modules (Sales, CS, Marketing, Field Service), mentor developers, and collaborate with stakeholders to convert complex requirements

Qualifications

• 7+ years of Microsoft Dynamics 365 CRM development and implementation.
• Strong leadership experience managing technical teams.
• Excellent understanding of CRM data models, security, and enterprise integration patterns.
• Microsoft Dynamics 365 and Power Platform certifications preferred.

Responsibilities

• Lead the technical design, architecture, and implementation of Dynamics 365 CRM solutions.
• Own end-to-end delivery across D365 modules: Sales, CS, Marketing, Field Service.
• Mentor developers and technical consultants; manage budgets and timelines.
• Collaborate with stakeholders to translate requirements into robust solutions.
• Oversee plugins, workflows, integrations, and extensions using C#, JavaScript, and Power Platform.
• Establish development standards, conduct code reviews, and ensure solution governance.

Skills

Leadership

Dynamics 365 CRM

Power Platform

C#

JavaScript

Architecture

Agile

Stakeholder mgmt

AI Copilots

Education

Bachelor’s degree in CS/IT

Tools

Azure Functions

Azure Logic Apps

Azure Service Bus

SSIS

KingswaySoft

Copilot Studio

Power Pages Canvas Apps

Power Platform

Dynamics 365 CRM SDK

Job description

Microsoft-CRM Technical-Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

AI Business Solutions - Dynamics CRM Technical Manager Specialized: At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centres. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda. Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services. Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are looking for a Microsoft Dynamics 365 CRM Manager to lead large-scale CRM and Power Platform initiatives, drive technical excellence, and manage high-performing delivery teams. This role combines strategic oversight, architecture leadership, and people management to deliver scalable, high-quality solutions that enable business transformation.

• Lead the technical design, architecture, and implementation of Microsoft Dynamics 365 CRM solutions, ensuring alignment with business objectives and industry best practices.
• Own end-to-end delivery across D365 modules such as Sales, Customer Service, Marketing, and Field Service, with accountability for quality and outcomes.
• Manage and mentor a team of developers, leads, and technical consultants, providing direction, performance feedback, and career development support.
• Collaborate closely with functional consultants, architects, and business stakeholders to translate complex business requirements into robust technical solutions.
• Oversee development of custom plugins, workflows, integrations, and extensions using C#, JavaScript, Dynamics 365 SDK, and Power Platform technologies.
• Establish and enforce development standards through code reviews, design governance, testing strategies, and solution validation.
• Drive solution scalability, security, and performance by overseeing system architecture, integration patterns, and optimization efforts.
• Manage project timelines, budgets, scope, and resource utilization to ensure on-time and within-budget delivery.
• Develop and maintain technical documentation including architecture diagrams, integration designs, and deployment standards.
• Act as a senior technical advisor to stakeholders, clearly articulating risks, trade-offs, and recommendations.
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Skills and attributes for success

Strong leadership experience managing technical teams in Dynamics 365 and Power Platform delivery environments. Deep expertise in Microsoft Dynamics 365 CRM customization, extensibility, and solution architecture. Solid hands-on understanding of C#, JavaScript, HTML, CSS, and integration patterns (Azure and Power Platform). Proven experience delivering complex, enterprise-scale CRM implementations. Strong grasp of Agile delivery models, estimation, planning, and governance. Excellent stakeholder management, communication, and executive-level presentation skills. Strategic mindset with strong problem-solving, decision-making, and prioritization capabilities. Developed and customized AI Copilots and agents using Copilot Studio, Power Platform, and Dynamics 365 CRM, integrating workflows, Dataverse, and APIs to support intelligent automation and conversational experiences.

Preferred and Advantage Skills

• Power Pages Canvas Apps and Model-Driven Apps (Code Apps)
• PCF (PowerApps Component Framework) Controls
• Integrations using Azure Functions, Azure Logic Apps, and Azure Service Bus
• Data Migration using SSIS (KingswaySoft) and Azure Data Factory
• Copilot Studio
• Dynamics 365 Project Operations
• Dynamics 365 Field Service
• Dynamics 365 Contact Center

Education and Experience

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Minimum of 7+ years of experience in Microsoft Dynamics 365 CRM development and implementation, with at least 1 year in a managerial or leadership role.

Strong understanding of CRM data models, security, compliance, and enterprise integration patterns.

Experience managing budgets, delivery risk, and resource planning for complex programs.

Microsoft Dynamics 365 and/or Power Platform certifications are preferred.

Demonstrated ability to build, lead, and retain high-performing technical teams.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Benefits

• Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

Disability Adjustments

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Equal Opportunity Employer

We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion.

Experience Level

Mid Level