Microsoft 365

Trigent Software; Pune District; Hybrid; INR 1,500,000 - 2,300,000; Full time

Job summary

Trigent Software is seeking an Operations Engineer to oversee production systems and drive reliability for Digital Workspace SRE. The role emphasizes continuous monitoring, proactive issue resolution, and cross-team collaboration to ensure service availability.

You will automate workspace provisioning, patching, and remediation using Python, Ansible, and PowerShell, aligning with IT security and compliance standards. Pune-based, US shift optional.

Qualifications

• 8+ years in Digital Workspace SRE operations, engineering, automation.
• Experience with end-user computing platforms and service reliability.
• Proficient in Python/PowerShell for automation and patching.

Responsibilities

• Oversee production systems and services to meet SLAs and performance targets.
• Automate provisioning, patching, and remediation of workspace services.
• Coordinate with cross-functional teams for issue resolution and uptime.
• Monitor and improve Digital Experience (DEX) and system reliability.

Skills

SRE

Python scripting

Automation

Monitoring

Incident management

Education

15 years of full-time education

Tools

Citrix CVAD

VMware Horizon

AVD

Intune

SCCM/MECM

MDM/MAM

PowerShell

Ansible

Job description

Summary

As an Operations Engineer, a typical day involves overseeing the smooth functioning of production systems and services, ensuring they meet operational requirements and service agreements. This role requires continuous monitoring, managing system performance, and coordinating with various teams to maintain service reliability. The position demands proactive identification and resolution of operational issues to support uninterrupted service delivery and optimize system availability. Collaboration with stakeholders to align operational activities with business needs is a key aspect of the daily routine.

Tower Focus

The Digital Workspace SRE ensures the reliability, performance, and user experience of end-user computing and workspace platforms - virtual desktops, endpoint management, and modern collaboration services. The role automates provisioning, patching, and remediation of workspace services using Python and Ansible / PowerShell, applying SRE practices to improve digital employee experience.

Tower-Specific Technical Skills

• Virtual desktop / EUC: Citrix Virtual Apps & Desktops (CVAD), VMware Horizon, and Azure Virtual Desktop (AVD).
• Endpoint management: Microsoft Intune, SCCM / MECM, MDM/MAM, OS imaging, and application packaging / deployment.
• Modern collaboration: Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive operations.
• Identity (workspace scope): Entra ID (Azure AD) fundamentals, conditional access, and profile / policy management.
• Digital employee experience: Monitoring and improving DEX (e.g., Nexthink / ControlUp), performance, and reliability of workspace services.
• Security & compliance: Endpoint hardening, patch compliance, and vulnerability remediation for workspace assets.
• Ways of working: Change / Incident management via ServiceNow and SLA-driven delivery.

Automation Skills (Python & Ansible in Digital Workspace SRE Context)

• Automate workspace provisioning, image builds, and policy configuration using Ansible, Python, and PowerShell.
• Develop Python / PowerShell automation for endpoint patching, application deployment, and self-healing remediation.
• Integrate workspace operations with Intune / SCCM APIs and CI-CD pipelines to reduce manual effort and improve DEX.

Experience

• Required: 8 10 years of hands-on experience in Digital Workspace SRE operations, engineering, and automation as described above.

Certifications (Added Advantage)

• Any of the following tower-specific certifications will be considered an added advantage:
• Citrix: Citrix Certified Professional - Virtualization (CCP-V).
• VMware: VMware Certified Professional - Desktop & Mobility (Horizon).
• Microsoft: Endpoint Administrator Associate (MD-102) and/or Microsoft 365 Certified.
• Cloud workspace: Azure Virtual Desktop Specialty (AZ-140).

Shift

• US Shift (B shift)
• RTO as per project requirement

Additional Information

• The candidate should have minimum 7.5 years of experience in Oracle Database Administration (DBA).
• This position is based at our Pune office.
• A 15 years full time education is required.