MI Data Management Analyst

American Express Global Business Travel; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

American Express Global Business Travel is seeking a Data Quality Analyst to ensure inbound client and supplier data is complete and report-ready before it reaches client MI. You will validate each inbound extract, resolve post-travel issues, and collaborate with Back Office, Tech, and Product teams to achieve data accuracy.

The role emphasizes root cause analysis, adherence to SLAs, and driving operational efficiencies within a dynamic travel platform in Gurgaon, India.

Qualifications

• Experience validating inbound client and supplier data for accuracy.
• Proven travel domain knowledge to support post-travel data needs.
• Ability to coordinate with multiple teams to ensure data quality.

Responsibilities

• Provide Level 2 support for post-travel data issues and conduct root-cause analysis.
• Work with Back Office, Tech, and Product teams to ensure data accuracy and timely delivery.
• Maintain high quality, compliance scores and meet SLAs consistently.

Skills

Post-travel data quality

Travel domain experience

Data validation

Root cause analysis

Cross-functional collaboration

SLA compliance

Process improvement

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do

The Data Quality Analyst ensures that inbound client and supplier data is complete, accurate and report-ready before it reaches client MI. You will validate every inbound extract, resolve post-travel.

What We're Looking For

• Provide Level 2 support for post-travel data issues, including root cause analysis and resolution
• Proved experience in Travel Domain
• Coordinate with Back Office Team , Tech departments and Product Team to ensure data accuracy
• Work with all GBT departments, affiliates and vendor partners to meet business requirements promptly
• Work with peers to develop better procedures, solve problems and investigate issues
• Share new insights and developments with the team
• Maintain high quality and compliance scores
• Work with the team to meet SLAs consistently
• Identify and drive operational efficiencies, including automation opportunities
• Commit to team goals and deadlines
• Willing to work in rotational shifts

Location: Gurgaon, India.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

What if I don’t meet every requirement?