MHD Online Operations Calling And Email

Paytm; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Paytm is seeking a detail-oriented communications specialist to manage merchant communications for onboarded merchants. You will coordinate with internal business teams, understand payment updates, and ensure timely, accurate messages.

In this role, strong financial terminology knowledge and data skills in SQL/Python are valued. You'll use CRM platforms like CleverTap to draft campaigns, consolidate updates, track performance, and maintain records, supporting payments operations and policy

Qualifications

• 2–5 years of experience in merchant communications or fintech operations.
• Understanding of digital payments, settlements, refunds, and transactions.
• Working knowledge of SQL and Python.
• Familiarity with CRM tools and marketing automation platforms.
• Strong written and verbal communication and analytical skills.

Responsibilities

• Receive and consolidate updates from internal teams and communicate to onboarded merchants.
• Draft merchant communications regarding payment updates, policy changes, and announcements.
• Ensure communications are accurate, clear, and timely.
• Coordinate with Business, Product, Technology, and Operations to validate information.
• Use CRM and platforms like CleverTap to manage notifications and campaigns.
• Use SQL, Python, and Excel for data extraction, validation, reporting, and automation.
• Track communication performance and maintain records.

Skills

SQL

Python

CRM tools

Communication

Data analysis

Tools

CleverTap

Job description

Job Description:

About Paytm

Paytm is Indias leading mobile payments and financial services distribution company and a pioneer of the mobile QR payments revolution. Paytm empowers businesses with innovative payment and commerce solutions.

Role Overview

We are looking for a detail-oriented professional to manage business communications with onboarded merchants. The candidate will coordinate with internal business teams to receive updates, understand payment-related changes, and communicate accurate and timely information to merchants. The ideal candidate should have knowledge of financial terminology and technical skills such as SQL and Python.

Key Responsibilities

Receive and consolidate business updates from internal teams and communicate them to onboarded merchants.

Draft and manage merchant communications regarding payment updates, policy changes, operational changes, and service-related announcements.

Ensure communications are accurate, clear, timely, and aligned with business requirements.

Coordinate with Business, Product, Technology, and Operations teams to validate information before dissemination.

Use CRM and communication platforms such as CleverTap to manage merchant notifications and campaigns.

Use SQL, Python, and Excel for data extraction, validation, reporting, and basic automation.

Track communication performance, maintain records, and ensure timely execution of updates.

Required Skills & Qualifications

2–5 years of relevant experience in merchant communications, fintech operations, CRM, or payments operations.

Understanding of financial terminology, digital payments, payment gateways, settlements, refunds, and transaction processes.

Working knowledge of SQL and Python.

Familiarity with CRM tools, CleverTap, campaign management, or marketing automation platforms.

Good written and verbal communication skills.

Strong analytical, coordination, and problem-solving abilities.

Requirements: