Messaging Services Senior Specialist-Enterprise Voice Administrator

NTT DATA, Inc.; Bengaluru Urban; Hybrid; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Remote or hybrid work options

Job summary

NTT DATA in Bangalore, India is seeking a Messaging Services Senior Specialist-Enterprise Voice Administrator to join our team. The role administers Microsoft Teams Phone, Direct Routing, Operator Connect, and calling plans to ensure reliable voice services for enterprise users.

You will configure calling policies, monitor call quality, troubleshoot voice issues, and collaborate with carriers and internal IT teams while maintaining security and governance standards.

Qualifications

• Bachelor's degree in computer science, engineering, or related field.
• 8+ years of experience in administration and support of Enterprise Voice technologies.
• Strong knowledge of M365 services, Microsoft Teams, and related telephony platforms.
• Excellent communication, collaboration, and problem-solving skills.

Responsibilities

• Administer Teams voice and related telephony platforms for enterprise users.
• Configure policies, voice routing, Direct Routing, Operator Connect, and calling plans.
• Monitor call quality and troubleshoot voice issues across the environment.
• Coordinate with carriers and internal IT teams, ensuring governance and security compliance.
• Provide advanced technical support and guidance on complex integration scenarios.

Skills

Communication skills

Problem solving

Teamwork

Shift flexibility

Education

Bachelor's degree in Computer Science or Engineering

Tools

PowerShell

Microsoft 365 Admin Center

CQD / Call Analytics

Teams Admin Center

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Messaging Services Senior Specialist-Enterprise Voice Administrator to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

The Enterprise Voice Administrator is responsible for managing, configuring, and supporting enterprise voice services across Microsoft Teams Phone and related telephony platforms. This role includes administering calling policies, voice routing, Direct Routing, Operator Connect, calling plans, emergency calling, phone number assignment, and user voice enablement. The administrator ensures reliable voice service delivery, monitors call quality, troubleshoots voice-related issues, coordinates with carriers and internal IT teams, and maintains compliance with security, governance, and operational standards.

Job Description-

• A customer-centric approach with a focus on delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Flexible working in shifts supporting 24X7 steady state operations.
• Provides deep subject matter expertise, advice, and program delivery.
• Contributes to the development of new techniques and plans within area of expertise.
• Thorough understanding and management of customer business needs and expectations.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Develops innovative and creative output based on interpretation and analysis that improves business performance and contributes to corporate goals and strategic intent.
• Anticipates operational, program, and implementation issues and develops preventative measures.
• Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
• Apply advanced training and experience to resolve difficult client problems where standard practice has failed.
• Identifies, structures, and delivers services that enable business processes.
• Performs root cause analysis on failed components and implements corrective measures.
• Providing guidance and mentoring junior team members.
• Candidates must have exceptional customer service, problem solving, and communication skills
• Possess the ability to work independently with minimal management supervision and with a global team of engineers
• Strong team player with ability to work in a team and as individual contributor Strong organizational and documentation skills
• Highly adaptable professional with a strong commitment to continuous learning and upskilling in emerging technologies to meet evolving business requirements.

Technical skills

• Responsible for the overall health, configuration, security, and strategic management of the Teams environment, handling complex incidents and escalation.
• Analyze call logs and user experiences using advanced diagnostics in the Call Quality Dashboard (CQD) and Call Analytics to resolve voice and video issues
• Manage the entire Microsoft Teams Admin Center, including org-wide settings, federation, and team upgrade policies.
• Design and implement Teams messaging, meetings, and app policies. Configure and manage voice, telephony, conferencing bridges, and dial plans
• Control guest access, external access, and manage security/compliance policies within Teams.
• Manage team lifecycles, including archiving, deleting, and restoring teams.
• Use Teams PowerShell modules to automate routine tasks, manage large-scale user updates, and perform advanced configuration not available in the GUI.
• Interact with Microsoft support to resolve tenant-level issues or service outages
• Support migrations, lifecycle management, documentation, reporting, and continuous improvement initiatives to enhance the enterprise communication experience

Qualification

• Bachelor’s degree in computer science, Engineering, or related field.
• 8+ years of experience in administration and support of Enterprise Voice technologies.
• Strong knowledge and skills in M365 services Microsoft Teams collaboration, Microsoft Teams Phone and related telephony platforms
• Excellent communication, collaboration, and problem-solving skills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.