Merchant Success Associate

Snapmint; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Snapmint is seeking a proactive Merchant Success Associate to manage partner relationships and act as the primary contact for partner queries. You will ensure timely resolution, provide accurate information about products and services, and deliver a seamless support experience.

You will collaborate with cross-functional teams to address partner needs, gather feedback, and help improve products and processes.

Qualifications

• Graduate with 1 year of experience in customer/support roles.
• Strong communication skills and customer empathy.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Act as primary point of contact for partner queries.
• Resolve partner issues timely with accurate product information.
• Coordinate with cross-functional teams to improve processes and user experience.

Skills

Partner relationships

Customer support

Communication

Attention to detail

Education

Graduate

Job description

Founded by IIT Bombay alumni (Nalin Agrawal, Anil Gelra, Abhineet Sawa), Snapmint is building India’s most loved payment brand. We pioneered Pay in 3 through UPI and are also home to India’s leading 0% EMI e commerce app — giving millions of Indians the freedom to shop now and pay in monthly instalments, with no extra cost and no credit card required.

Today, Snapmint has crossed 50M+ app downloads and is the preferred payment partner for 2,000+ leading consumer brands, including Zepto, ixigo, Adani, District Store, Titan and many more. We’re on a mission to make fair, transparent credit accessible to Young India - and make payments simple, enjoyable and worry-free.

Headquartered in Mumbai, with offices across major metros including Bengaluru, Gurugram, Delhi and Jaipur, we’re building at the intersection of commerce, credit, technology and culture. If you want to work on a product used by millions, build a brand people genuinely love, and help redefine how the next generation of India pays and spends you’ll fit right in. Come build Snapmint and help us change how India pays. .

The Role

For Merchant Success Associate, we are looking for a proactive and detail-oriented professional to manage partner relationships and act as the primary point of contact for all partner-related queries. The role involves ensuring timely and effective resolution of partner concerns, providing accurate information about products and services, and delivering a seamless support experience. You will collaborate closely with cross-functional teams to address partner needs and contribute to continuous improvement of products and processes based on feedback and user insights. Strong communication, customer empathy, and the ability to manage multiple priorities are key to success in this role.

• Working Model: Work from Office – 5 Days per Week
• Entity: Snapmint Credit Advisory Private Limited

What You Own

• Operate as the primary point of contact with partners and build strong working relationships with our partners
• Identifying and resolving partner queries
• Ensuring to respond to client queries in a professional and timely manner
• Providing clients with relevant information on the products and services offered by the company
• Coordinate with the cross functional teams to assist the pak, issues, and user experience
• Understand and improve the product & process based on feedback

What You Bring

• Graduate with 1 year of experience
• Experience in Customer/Client support roles.
• Good communication skills & customer empathy.
• Ability to prioritize among competing tasks - Keen attention to detail and adherence to deadlines

Why Snapmint

• Be Part of a 10X–100X Journey - Help build and scale and be part of a high-growth story.
• Raise the Bar - Learn from people who raise the bar.
• Solve Hard Problems - Work on meaningful, high-impact challenges.
• Own the Outcome - Take ownership and make things happen.
• Move Fast, Build Fast - Turn ideas into action, not backlogs.
• Make Real Impact - See your work reach millions of customers.
• Grow with Snapmint - Take on bigger challenges as we scale.

Explore Snapmint

• Meet The Founders - Nalin Agrawal, Anil Gelra, Abhineet Sawa
• Behind the Build: The Snapmint Story - https://www.youtube.com/watch?v=M3vRIxfa7tc
• Business Case Studies - https://www.snapmintbusiness.com/case-studies