Medico Social Worker

Narayana Health (NH); Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Narayana Health is seeking a patient counsellor in Bengaluru to attend to patients, guide families, and coordinate with relevant departments to ensure smooth workflow.

Responsibilities include ward rounds, handling patient complaints, pre- and post-operative counseling, explaining patient rights, and managing feedback and sensitive situations such as grief and death; strong multilingual communication is preferred.

Qualifications

• Pleasant personality with good communication in multiple languages.
• Good presentation skills.
• Ability to solve problems and manage people while handling multiple tasks.
• Computer friendly.

Responsibilities

• Making rounds in the assigned wards.
• Collect complaints from inpatients and coordinate with other departments to resolve them.
• Pre-op and post-op counselling.
• Explaining rights and responsibilities to patients.
• Issuing and collecting discharge feedback forms.
• Departmental stock maintenance.
• Grief counseling and death handling.
• Handle late evening OT cases.
• Maintain the death register.
• Analyze feedback forms.

Skills

Communication

Counselling

Problem solving

Multi-tasking

Job description

Narayana Health, one of Indias largest and Worlds most economical healthcare service providers is set to emerge as a global industry model for its ability to reconcile quality, affordability, scale, transparency, credibility and sustainable profitability. From 300 beds hospital in 2001, Narayana Health has grown to a 6900 beds healthcare conglomerate in 2014 with 26 hospitals present in 16 Cities within the country and also has International Presence in Cayman.

NH has been known for its cost- cutting approach and ranked 36th among Worlds 50 Most Innovative Companies by Fast Companies in 2012. NH has also been a proud recipient of Frost Sullivan India Healthcare Excellence Awards 2012 in the category Healthcare Service Provider Company of the Year and FICCI Health Care Excellence Award 2012 for Addressing Industry Issues.

Job Purpose

Attending the patients, guiding and counselling the patients and family coordinate with the relevant department and ensure the smooth flow of work.

Job Responsibilities

• Making rounds in the assigned wards
• Collect the complaints from the inpatient and try to solve them in coordinating with other departments
• Pre-op and post-op counseling
• Explaining the rights and responsibilities.
• Issuing and collecting the feedback forms to the discharge patients in the wards
• Departmental stock maintece
• Grief Counseling and Death handling
• Handle the late evening OT cases
• Maintain the death register
• Analysis of the feedback forms

Candidate Requirements

• Pleasing Personality with a good communication skills in Kannada,Tamil,Telugu, Hindi and English.
• Good presentation skills,
• Ability to solve problems and manage people ability to handle multiple task at a given time,
• Computer friendly

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.