Executive

Narayana Health; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Narayana Health in Bengaluru invites applications for a front desk/administrative role focusing on patient registration, query handling and billing support. The group is one of India's largest healthcare providers, known for balancing quality, affordability and scalable services across 26 hospitals and international presence.

The job involves registering new or renewing patient files, addressing in-patient and out-patient queries, processing discharge bill items, and coordinating

Qualifications

• Verbal Ability and communication skills to understand supervisor instructions.
• Ability to explain clearly to patients; problem solving and decision making.
• Think independently and exercise judgment.
• Work accurately with minimal supervision; follow written instructions.
• Plan and organize work schedule; good listening and comprehension.

Responsibilities

• Registration of New / Renewal of the file of patient.
• Attending all the queries of the In-patients / out patient and their relatives or guest regarding the discharge and final bill amount in the hospital.
• Different types of outpatient billing like Yeshaswini / Suvarna / Arogya Raksha / Vajpayee Billing will be raised at the time of discharge.
• Pre authorization request will be sent to the respective scheme office for the approval of the concerned treatment (surgical / medical)
• All the inpatient bills will be sent for the claims to the respective scheme office.
• Cheque entry to be done in the registers once the claims approval from the scheme office is received.

Skills

Verbal Ability

Communication skills

Problem Solving

Decision Making

Independent Thinking

Organizational Skills

Job description

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Narayana Health, one of India's largest and World's most economical healthcare service providers is set to emerge as a global industry model for its ability to reconcile quality, affordability, scale, transparency, credibility and sustainable profitability. From 300 beds hospital in 2001, Narayana Health has grown to a 6900 beds healthcare conglomerate in 2014 with 26 hospitals present in 16 Cities within the country and also has International Presence in Cayman.

NH has been known for its cost- cutting approach and ranked 36th among World's 50 Most Innovative Companiesby Fast Companies in 2012. NH has also been a proud recipient of Frost & Sullivan India Healthcare Excellence Awards 2012 in the category Healthcare Service Provider Company of the Year and FICCI Health Care Excellence Award 2012 for Addressing Industry Issues.

Job Purpose:

To register new patients, attend queries, pre-authorization of request, claims, bill recovery.

Job Responsibilities:

• Registration of New / Renewal of the file of patient.
• Attending all the queries of the In-patients / out patient and their relatives or guest regarding the discharge and final bill amount in the hospital.
• Different types of outpatient billing like Yeshaswini / Suvarna / Arogya Raksha / Vajpayee Billing will be raised at the time of discharge.
• Pre authorization request will be sent to the respective scheme office for the approval of the concerned treatment (surgical / medical)
• All the inpatient bills will be sent for the claims to the respective scheme office.
• Cheque entry to be done in the registers once the claims approval from the scheme office is received.

Candidate Requirements:

• Verbal Ability/Communication Skill: Ability to comprehend verbal instructions given by the supervisor or head of the department.
• To give accurate and tactful explanations to patients. Problem solving/ Decision-making
• To think independently and exercise own judgment.
• Able to work accurately and with minimal supervision.
• Ability to comprehend written instructions given by the Doctors and the other related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry out the instructions given by the supervisors and other related departmental personnel.