Medical Social Worker

The Umrao Institute of Medical Science and Research; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

The Umrao Institute of Medical Science & Research in Mira Road, Mumbai, invites a qualified Medical Social Worker to join our Trust administration team. The role focuses on assessing patients for financial or medical aid, processing applications, verifications, and maintaining meticulous records in both physical and electronic formats.

You will collaborate with medical staff and other stakeholders to ensure compliant, timely case handling while upholding confidentiality and professional

Qualifications

• 10+ years of relevant experience in Medical Social Work, Trust administration or healthcare administration.
• Degree or Diploma in Medical Social Work / Social Work.
• Prior experience in Medical Trust / Charitable Trust administration preferred.
• Good knowledge of Trust operations, documentation, compliance and administrative procedures.
• Basic knowledge of legal and statutory requirements related to NGO operations and patient assistance.
• Strong documentation, coordination and interpersonal skills.

Responsibilities

• Assess patients seeking financial or medical assistance from the Trust.
• Process applications per Trust policies and procedures.
• Complete formalities including verification and documentation of records.
• Maintain physical and electronic case files systematically.
• Coordinate with internal departments and medical teams for timely processing.
• Handle Trust administration activities including documentation and record management.
• Understand Medical Trust operations, procedures and compliance requirements.
• Ensure documentation complies with Trust policies and legal requirements.
• Maintain confidentiality of patient information.

Skills

10+ years experience

Medical Trust administration

Documentation and compliance

Empathy confidentiality

Coordination & interpersonal skills

Legal knowledge (NGO)

Education

Degree/Diploma in Medical Social Work

Tools

MS Word

MS Excel

Job description

Company Name: The Umrao Institute of Medical Science & Research

Work Location: Mira Road, Mumbai (Close to Railway Station)

Working Days: 6 Days a Week

Position: Medical Social Worker.

Key Responsibilities

• Assess patients who approach the Trust for financial or medical assistance.
• Understand each case individually and process applications in accordance with Trust policies and procedures.
• Complete all required formalities, including verification and documentation of patient records.
• Maintain physical records, case files, and supporting documents in a systematic and organized manner.
• Scan documents and maintain accurate and updated electronic records.
• Coordinate with internal departments, medical teams, and other stakeholders for timely case processing.
• Handle Trust administration activities, including documentation, coordination, record management, and day-to-day administrative requirements.
• Develop a clear understanding of Medical Trust operations, procedures, policies, and compliance requirements.
• Possess basic knowledge of legal and regulatory requirements applicable to Trust operations, patient assistance, documentation, and related processes.
• Ensure proper documentation and compliance with applicable Trust policies and legal requirements.
• Maintain confidentiality of patient information and sensitive documents.
• Handle other miscellaneous administrative and office-related tasks as assigned by management.

Required Qualifications & Experience

• 10+ years of relevant experience in Medical Social Work, Trust administration, healthcare administration, or a related field.
• Degree or Diploma in Medical Social Work / Social Work.
• Prior experience in Medical Trust / Charitable Trust administration will be preferred.
• Good knowledge of Trust operations, documentation, compliance, and administrative procedures.
• Basic knowledge of legal and statutory requirements related to Trust/NGO operations and patient assistance processes.
• Proficient in Microsoft Office applications, especially MS Word and Excel.
• Strong documentation, coordination, communication, and interpersonal skills.
• Ability to handle sensitive patient cases with empathy, confidentiality, and professionalism.