Medical Reception Supervisor

NHS Scotland; North 24 Parganas District; On-site; INR 1,994,000 - 2,492,000; Part time

Job summary

Bennochy Medical Centre in Kirkcaldy is seeking a proactive receptionist to join the team part-time (25 hours/week: 1pm–6pm, Mon–Fri). You will lead a reception team, model high standards, and help maintain excellent staff relations while delivering a friendly, patient‑facing service to callers and visitors.

The role requires strong IT and organisational skills, confidentiality, and a professional approach.

Qualifications

• Experience of leading a team whilst maintaining high standards.
• Act as a role model to reception staff, motivating and promoting good relations.
• Excellent communication skills with a pleasant telephone manner.
• Patient-focused and able to communicate sensitively in challenging situations.
• Excellent organisation and IT skills.
• Knowledge of medical terminology preferred, but not essential.
• Able to work flexible hours during periods of annual leave.
• Willingness to adapt to changes in the NHS.
• Understand the need for confidentiality.
• Professional in approach and enthusiastic to work independently and to high standards.
• Previous GP practice experience preferred.

Skills

Leadership experience

Excellent communication

IT skills

Organisational skills

Confidentiality

Patient-focused

Team player

Adaptability

Job description

Bennochy Medical Centre, Kirkcaldy

25 hours per week

1pm-6pm Mon-Fri

Salary Dependent on Experience

We are looking to add to our reception team. We want to hear from you, if you:

• Experience of leading a team whilst maintaining high standards.
• Can act as a role model to reception staff, supporting, motivating and promoting good staff relations.
• Enjoy dealing with members of the public on the telephone and in person, and therefore have excellent communication skills with a pleasant telephone manner.
• Are patient focused and have compassion to communicate sensitively and effectively in challenging situations.
• Have excellent organisation and IT skills.
• Knowledge of medical terminology preferred, but not essential.
• Are able to work flexible hours, according to the needs of the practice during periods of annual leave.
• Have vision, willingness and drive, to adapt to changes in the NHS.
• Understand the need for confidentiality.
• Are professional in your approach.
• Will be enthusiastic, happy to work independently and thrive on working to high standards.
• Have previous experience of working in a GP practice. Although experience is not essential, it is preferred.

Closing date: 8am 16th November 2026

Interviews: Likely 19th November 2026

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.