Medical Reception Supervisor

NHS Ayrshire & Arran; North 24 Parganas District; On-site; INR 1,717,000 - 2,060,000; Part time

Job summary

NHS Scotland is recruiting for a reception lead at Bennochy Medical Centre, Kirkcaldy. The role is 25 hours per week, 1pm-6pm, Monday to Friday, with salary dependent on experience.

You will join our reception team and be responsible for delivering high standards of patient care, managing inquiries, and supporting efficient front-desk operations. We value team leadership, excellent communication, confidentiality and the ability to work flexibly during annual leave periods.

Qualifications

• Experience of leading a team whilst maintaining high standards.
• Can act as a role model to reception staff, supporting, motivating and promoting good staff relations.
• Enjoy dealing with members of the public on the telephone and in person, and therefore have excellent communication skills with a pleasant telephone manner.
• Are patient focused and have compassion to communicate sensitively and effectively in challenging situations.
• Have excellent organisation and IT skills.
• Knowledge of medical terminology preferred, but not essential.
• Are able to work flexible hours, according to the needs of the practice during periods of annual leave.
• Have vision, willingness and drive, to adapt to changes in the NHS.
• Understand the need for confidentiality.
• Are professional in your approach.
• Will be enthusiastic, happy to work independently and thrive on working to high standards.
• Have previous experience of working in a GP practice. Although experience is not essential, it is preferred.

Skills

Team leadership

Role model

Excellent communication

Patient-focused

Organisation & IT skills

Medical terminology (preferred)

Confidentiality

Professional approach

Enthusiastic & independent

High standards

GP practice experience (preferred)

Tools

IT skills

Job description

Bennochy Medical Centre, Kirkcaldy

25 hours per week

1pm-6pm Mon-Fri

Salary Dependent on Experience

We are looking to add to our reception team. We want to hear from you, if you:

• Experience of leading a team whilst maintaining high standards.
• Can act as a role model to reception staff, supporting, motivating and promoting good staff relations.
• Enjoy dealing with members of the public on the telephone and in person, and therefore have excellent communication skills with a pleasant telephone manner.
• Are patient focused and have compassion to communicate sensitively and effectively in challenging situations.
• Have excellent organisation and IT skills.
• Knowledge of medical terminology preferred, but not essential.
• Are able to work flexible hours, according to the needs of the practice during periods of annual leave.
• Have vision, willingness and drive, to adapt to changes in the NHS.
• Understand the need for confidentiality.
• Are professional in your approach.
• Will be enthusiastic, happy to work independently and thrive on working to high standards.
• Have previous experience of working in a GP practice. Although experience is not essential, it is preferred.

Closing date: 8am 16th November 2026

Interviews: Likely 19th November 2026

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.