Medical Physicist - Customer Support Associate

IBA; India; Vor Ort; INR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

IBA Dosimetry, a leading name in Quality Assurance for Radiation Therapy and Medical Imaging, seeks a customer-support driven professional to join the team. You will troubleshoot product issues, respond to customer requests, and document interactions while collaborating across departments to resolve queries.

The role requires strong English communication, teamwork, and willingness to work irregular hours up to 33% of the time, with a focus on continuous learning and product knowledge.

Qualifikationen

• Master’s degree in Medical Physics or Dip R.P from BARC (Govt. of India).
• 3-4 years clinical experience or 2+ years industry experience.
• Familiarity with MS-Office Suite– Excel, PowerPoint, Word, etc.
• Familiarity with Medical Device Quality Systems (FDA, ISO).
• Basic IT and networking fundamentals; Cisco certification is a plus.
• Proficiency in spoken and written English.

Aufgaben

• Troubleshoot and document customer complaints related to product issues.
• Communicate with customers and provide timely answers and solutions.
• Manage incoming customer communications (calls and emails) from external and internal users.
• Acquire deep product knowledge to respond to queries.
• Maintain detailed records of customer interactions and file documents.
• Escalate complex issues to appropriate support teams.
• Follow procedures, guidelines, and policies.
• Suggest potential products or services by analyzing customer needs.

Kenntnisse

Teamwork

English proficiency

Independence

Learning agility

Customer focus

Willingness to work nights

Ausbildung

Master’s degree in Medical Physics

Dip R.P from BARC

Tools

MS Office Suite

Networking basics (Cisco)

Jobbeschreibung

Job Description:

Mission

As a member of the IBA family and acting as a leading player in the field of Quality Assurance in Radiation Therapy and Medical Imaging, IBA Dosimetry continuously innovates solutions that enhance quality and outcome of cancer treatments. Our products are distributed worldwide and we are very proud of our international cultural diversity. Employees from over 30 different nations come to work every day sharing the same passion for developing product solutions that protect, enhance and save lives.

You consider yourself as a professional in your field yet you are also eager to learn continuously. Team spirit is part of your genes and new challenges boost your motivation

Challenges we trust you with

• Systematically troubleshot, solve, and document customer complaints related to product issues by leveraging equal parts intuition and technical acumen. Routine follow-ups to ensure resolution and customer satisfaction.
• Communication with customers related to handling customer’s requests and complaints, providing answers and solutions in timely fashion and in accordance with implemented process.
• Manage and dispatch all incoming customer communications (calls and emails) from both external (end users and distributors) and internal users in a timely fashion.
• Acquire deep product knowledge (technical and physics related) with the goal of providing comprehensive responses to customer queries
• Maintain detailed records of customer interactions, process customer accounts, and file documents
• Escalate complex customer issues to appropriate support teams
• Follow communication procedures, guidelines, and policies
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Remain continually informed and ready to deploy newly acquired knowledge towards resolution of new issues that may stem from recent product updates or newly discovered bugs

What we value

You have:

• Master’s degree in Medical Physics from a recognized institution or Dip R.P from BARC(Govt. of India)
• 3-4 years of clinical experience or minimum 2 years of industry experience
• Intermediate familiarity with MS-Office Suite– Excel, Powerpoint, Word, etc.
• Familiarity with applicable Medical Device Quality Systems (FDA, ISO)
• Basic knowledge of IT and networking fundamentals – In depth-networking knowledge and/or certification (e.g Cisco) is a plus
• Proficiency in spoken and written English
• Affinity for teamwork and well-developed interpersonal skills
• Ability to learn and apply newly acquired product training quickly
• Willingness to work nights, up to 33% of workdays.
• Self-driven mindset and ability to work independently
• Devotion to customer success and a desire to put things right in under tight timelines

Life at IBA

At IBA, we value creativity, innovation, and a commitment to excellence. As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance. If you’re ready to embark on a journey where your skills and ideas can truly make an impact, . Let’s shape the future of technology together!