Medical Expert - VMER

Acko; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Acko in Bengaluru seeks a VMER Medical Expert to conduct video-based medical evaluations for life insurance customers. You will capture medical history accurately and support underwriting with reliable health information.

The role requires strong communication, clinical experience, and proficiency with video tools. Work from office in Silk Board, Bengaluru, with rotational shifts and six-day work weeks.

Qualifications

• Bachelor-level medical degree and proper registration with a medical council.
• Valid Medical Council registration.
• Experience in clinical practice, telemedicine or life insurance preferred.

Responsibilities

• Conduct VMER calls with customers.
• Capture and document medical history accurately and clearly.
• Ask relevant probing questions to avoid discrepancies.
• Coordinate with underwriting teams for case processing.

Skills

Communication skills

Active listening

Attention to detail

Video conferencing tools

Education

BAMS/BHMS/BDS/B.Pharm/PharmD degree

Tools

Video tools

Job description

Role Summary:

The VMER Medical expert is responsible for conducting video-based medical evaluations for life insurance customers, ensuring accurate capture of medical history, and supporting underwriting with reliable health information.

Key Responsibilities:

• Conduct VMER calls with customers
• Capture and document medical history accurately and clearly
• Ask relevant probing questions to avoid discrepancies
• Maintain professionalism and empathy during interactions
• Ensure compliance with company guidelines and quality standards
• Coordinate with underwriting (UW) teams for case processing

Qualifications

• BAMS/BHMS/BDS/B.Pharm/PharmD degreefrom a recognized institution.
• Valid Medical Council registration.
• Experience in clinical practice, telemedicine or life insurance preferred.

Requirements:

• Strong communication and listening skills
• Fluency in English and language preference on Telegu and Kannada
• High attention to detail and accuracy in documentation
• Comfortable with video tools and digital platforms

Work Schedule & Location

• Working Days: 6 days a week, with 1 rotational weekly off.
• Work Mode: Work from office (WFO).
• Shift Timings: Rotational shifts of 9 hours within the following time windows:
  • Male employees: 8:00 AM to 9:00 PM.
  • Female employees: 8:00 AM to 8:00 PM.
• Transportation: No cab facility provided. Employees must arrange their own commute to and from the office.
• Work Location: Silk Board, Bengaluru.

Importance of Role at Acko:

The VMER process is a key function in Ackos digital insurance model. It ensures accurate medical disclosures, enables faster and paperless policy issuance, supports underwriting decisions, and helps reduce claim-related risks. This role directly contributes to maintaining customer trust and operational efficiency.