Sr Associate / Specialist - Health Underwriting & TeleMER(Doctor Only)

Acko; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

Acko in Bengaluru, India seeks a doctor professional to manage the end-to-end pre-policy underwriting journey. The RM Doctor conducts Tele-Medical Evaluations (Tele-MER), coordinates medical requirements, engages with customers, and collaborates with underwriting and operations teams to enable accurate and timely policy decisions.

The role involves telemedicine, case ownership from allocation to decision, proactive follow-ups, and ensuring documentation quality while adhering to SOPs and audit

Qualifications

• BAMS/BHMS/BPT/BDS/BUMS/PharmD degree from a recognized institution.
• Valid Medical Council registration.
• Experience in clinical practice, telemedicine or health insurance preferred.

Responsibilities

• Conduct Tele-MER call and capture accurate medical disclosures.
• Own assigned cases from allocation to underwriting decision/reproposal closure.
• Explain Add Info, PPMC and reproposal outcomes to customers.
• Coordinate PPMC scheduling and laboratory availability.
• Perform proactive follow-ups for Tele-MER, Add Info, PPMC and callbacks.
• Maintain real-time updates in underwriting systems and productivity trackers.
• Collaborate with CMU, Operations and Pre-Sales teams.
• Ensure compliance with SOPs, quality standards and audit requirements.

Skills

Clinical assessment

Customer communication

Documentation accuracy

Analytical thinking

Time management

Stakeholder collaboration

Education

BAMS/BHMS/BPT/BDS/BUMS/PharmD

Job description

Job Description

We are seeking a customer-centric doctor professional to manage the end-to-end pre-policy underwriting journey.The RM Doctor conducts Tele-Medical Evaluations (Tele-MER), coordinates medical requirements, engages with customers, and collaborates with underwriting and operations teams to enable accurate and timely policy decisions.

Key Responsibilities

• Conduct Tele-MER call and capture accurate medical disclosures.
• Own assigned cases from allocation to underwriting decision/reproposal closure.
• Explain Add Info, PPMC and reproposal outcomes to customers.
• Coordinate PPMC scheduling and laboratory availability.
• Perform proactive follow-ups for Tele-MER, Add Info, PPMC and callbacks.
• Maintain real-time updates in underwriting systems and productivity trackers.
• Collaborate with CMU, Operations and Pre-Sales teams.
• Ensure compliance with SOPs, quality standards and audit requirements.

Qualifications

• BAMS/BHMS/BPT/BDS/BUMS/PharmD degreefrom a recognized institution.
• Valid Medical Council registration.
• Experience in clinical practice, telemedicine or health insurance preferred.

Core Competencies

• Clinical assessment
• Customer communication
• Documentation accuracy
• Analytical thinking
• Time management
• Stakeholder collaboration

Success Measures

• Timely Tele-MER completion
• High documentation quality
• Excellent customer experience
• SLA adherence
• Process compliance
• Productivity targets achieved