MCAD Application Support Lead

Experis; Hyderabad, Pune District, Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Experis seeks an MCAD Application Support Lead to manage an offshore CAD support team across NX, CATIA, BricsCAD, and Mentor Expedition, delivering L3 support and license management. You will drive incident, problem, and change management, monitor SLAs, lead governance calls with customers, and mentor engineers to raise productivity and knowledge sharing.

The role requires a BE/B.Tech in Mechanical/Production, 9–12 years of CAD experience, ITIL familiarity and ServiceNow expertise, and

Qualifications

• Bachelor’s degree in Mechanical/Production engineering or equivalent is required.
• 9–12 years of CAD application support experience (NX, CATIA, Creo, AutoCAD).
• ITIL V3/V4 knowledge and ServiceNow proficiency are required.

Responsibilities

• Lead a team of CAD support engineers from offshore for multiple MCAD/ECAD apps (NX, CATIA, BricsCAD, Mentor Expedition).
• Provide L3 CAD support and license management.
• Ensure coverage via shift rostering and on-call scheduling.
• Drive knowledge management and publish learnings as articles.

Skills

Leadership

Communication

IT service management

Shifts readiness

Multicultural collaboration

Education

B.E./B.Tech. in Mechanical/Production Engineering

Tools

NX

CATIA

Creo

AutoCAD

Teamcenter

Mentor Expedition

ServiceNow

Job description

Position: MCAD Application Support Lead

Location: Bangalore / Pune / Hyderabad
Experience: 912 Years
Notice Period: Immediate

Roles & Responsibilities

• Lead a team of CAD support engineers from offshore supporting multiple MCAD & ECAD applications, prominently NX, CATIA, BricsCAD, and Mentor Expedition.
• Provide CAD application troubleshooting and L3 support for NX, CATIA, and integrations with Teamcenter.
• Provide license management support for all CAD applications.
• Ensure application coverage through shift rostering and on-call scheduling.
• Analyze skill gaps within the team and arrange periodic training sessions to ensure sufficient coverage for all applications in scope.
• Drive knowledge management and ensure learnings are captured and knowledge articles are utilized for support.
• Monitor and track metrics/SLAs and ensure 100% compliance/adherence.
• Control ticket backlogs and aging tickets within defined limits.
• Share weekly/monthly reports with leadership and customers.
• Conduct daily internal team meetings and participate in weekly governance calls with customers.
• Lead Problem Management activities and focus on proactive issue resolution and corrective actions to ensure stable application services.
• Drive Continuous Service Improvement activities and ensure YoY productivity improvement.
• Monitor progress on bug fixes and enhancements, including minor and major enhancements.

Expertise Required

• B.E./B.Tech. in Mechanical/Production Engineering.
• 9-12 years of experience working with CAD applications such as NX, CATIA, Creo, AutoCAD, etc.
• IT Service Management/Application Support experience, including issue troubleshooting, installation, maintenance, and upgrades of CAD applications.
• Product design, CAD modeling, and detailing experience in the automotive industry is preferred.
• ITIL V3/V4 certification and familiarity with ITIL processes for Incident, Request, Problem, and Change Management.
• ServiceNow or other ticketing tool knowledge is mandatory.
• Willingness to work in shifts if required.
• Good team player with strong communication skills.
• Functional experience in CAD tools, mainly NX and preferably CATIA, Creo, and AutoCAD.
• Experience in license management of CAD applications on license servers, with an understanding of FlexLM license processes.
• Self-starter with excellent verbal and written communication skills and experience working in a multicultural environment.
• Customer-centric approach with the ability to build good relationships with customer focal points and coordinate with software vendors and third-party stakeholders.

Software Skills - Mandatory

• NX & CATIA – application support and functional expertise.
• Teamcenter environment and integration with CAD tools.
• ServiceNow.

Software Skills - Desirable / Good to Have

• CAD customization and configuration with Teamcenter knowledge.
• SolidWorks.
• AutoCAD.
• Mentor Expedition.