Marketing Lead

Zensciences; Bengaluru; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

Zensciences in Bengaluru is seeking a senior Delivery Manager to own end-to-end delivery across Marketing, Ecommerce, and Creative Services. You will ensure SLA adherence, governance, and timely, high-quality outcomes while coordinating with cross-functional teams and clients.

The role demands 8+ years of service delivery experience, 5+ years of team leadership, strong analytical skills, and flexibility to work US shifts.

Qualifications

• Bachelor-level or equivalent in a relevant field is assumed from context
• Experience with project delivery and cross-functional collaboration

Responsibilities

• Delivery Management & SLA Adherence: Own end-to-end delivery, ensuring consistent achievement of SLA commitments through governance and timely, high-quality outcomes.
• Own integrated delivery across Marketing, Ecommerce, and Creative Services.
• Ensure seamless handoffs and end-to-end execution.
• Project Planning: Develop project plans, timelines, and budgets for creative projects.
• Team Management: Lead and manage a team of creative professionals to ensure timely delivery within budget.
• Stakeholder & Client Management: Act as the primary interface for clients and stakeholders, drive alignment, manage expectations, enable transparent communication, and ensure timely decisions.
• Resource Allocation: Allocate resources to ensure efficient execution.
• Quality Control: Ensure all creative work meets quality, creativity, and brand standards.
• Risk Management: Identify risks and mitigation strategies.
• Collaboration: Work with other departments to align projects with business goals.
• Reporting and Analysis: Track performance and report on status, budget, KPIs.
• SLA & KPI Governance: Define KPIs, publish reports, drive adherence and improvement.
• Transformation & Process Improvement: Identify automation opportunities and drive productivity.

Skills

Adobe InDesign

Marketing catalog

Advanced Excel

Macros

Retail Industry / Catalog - Fashion

Content Management

JIRA ticket management

Backend Website management

Multi-track delivery (Marketing, Ecomm

Governance & stakeholder management

Team leadership (100-150)

Tools

Adobe Creative Suite

Google Analytics

Job description

Bachelor's degree in a relevant field such as marketing, advertising, communications, or business administration. A master's degree or certification in project management may be preferred.

Experience in Tools and Technology:

Proficiency in project management tools such as Asana, Trello, or Jira.

Experience with creative software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).

Familiarity with digital marketing tools and platforms, such as Google Analytics, social media management tools, and email marketing software.

Strong project management skills with the ability to plan, execute, and oversee multiple creative projects simultaneously.

Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and clients.

Budget management and resource allocation expertise to ensure projects are delivered within financial constraints.

Leadership and team management abilities to motivate and guide creative professionals to achieve project goals.

Good-to-Have Skills:

Knowledge of design principles and creative processes to provide informed feedback and guidance to the creative team.

Experience in agile project management methodologies to adapt to changing project requirements and priorities.

Understanding of copyright and intellectual property laws to ensure compliance with creative work.

Responsibilities:

Delivery Management & SLA Adherence: Own end-to-end delivery, ensuring consistent achievement of SLA commitments through strong governance, operational discipline, and focus on timely, high-quality outcomes.

Own integrated delivery across Marketing, Ecommerce, and Creative Services

Ensure seamless handoffs and end-to-end execution

Project Planning:

Develop project plans, timelines, and budgets for creative projects.

Team Management:

Lead and manage a team of creative professionals to ensure projects are completed on time and within budget.

Stakeholder & Client Management:

Act as the primary interface for clients and key stakeholders, driving alignment, managing expectations, enabling transparent communication, and ensuring timely decision-making.

Lead governance calls (WBR, MBR)

Manage escalations and proactive client communication

Ensure alignment on priorities and delivery expectations

Resource Allocation:

Allocate resources to ensure projects are executed efficiently and effectively.

Quality Control:

Ensure that all creative work meets the company's standards for quality, creativity, and brand consistency.

Risk Management:

Identify potential risks and issues that may impact project delivery and develop strategies to mitigate them.

Collaboration:

Work closely with other departments to align creative projects with overall business objectives.

Reporting and Analysis:

Track project performance, analyze results, and provide regular reports to management on project status, budget utilization, and key performance indicators.

SLA & KPI Governance:

Define and track KPIs (volume, quality %, timeliness %, productivity)

Publish daily/weekly/monthly performance reports

Drive SLA adherence and continuous improvement

Ensure alignment with billing constructs (capped hours / productivity targets)

Identify and flag risks impacting revenue or delivery efficiency

Transformation & Process Improvement:

Identify opportunities for automation and process improvement

Drive productivity improvements and reduce manual effort

Work with transformation teams to implement solutions

CRITICAL SKILLS REQUIRED:

• - Experience in managing teams to the size of 100 - 150
• - Must Have Skills: Knowledge Adobe InDesign, Marketing catalog, Data Analyst skills with Advance Excel, Macros, Retail Industry/Catelog - Fashion experience
• - Content Management , JIRA ticket management, Backend Website management
• - Experience managing multi-track delivery (Marketing, Ecommerce, Creative)
• - Strong governance and stakeholder management capability

CANDIDATE SPECIFICATION:

• - 8+ years of service delivery experience
• - 5+ years of team handling experience
• - Strong analytical skills
• - Flexibility to work in US shifts
• - Ability to work under pressure
• - Ability to handle varied products and clients