Marine and Insurance Claims Advisor

Maersk Mexico; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Maersk is seeking an Incident and Marine Insurance Claims Advisor to act as the focal point for marine insurance claims (H&M, P&I, Equipment) and to manage incidents from initial notification through to resolution.

The role coordinates with insurers, clubs, brokers, surveyors and legal counsel to ensure timely and effective handling, documentation and reporting. Strong knowledge of marine operations and claims processes is required.

Qualifications

• Graduate level education with exposure to marine claims or insurance.
• Strong understanding of marine operations and insurance principles.
• Ability to assess complex incidents and exposures.

Responsibilities

• Act as focal for Marine Insurance Claims processes, including H&M, P&I and Equipment.
• Drive daily operations of assigned marine claims with the claims team.
• Provide guidance on claims handling, policy response and process requirements.
• Support classification, registration, allocation and management of marine claims.
• Ensure timely notification to insurers, clubs, brokers and external parties.
• Review claim facts, exposure, causation and documentation requirements.
• Support reserve setting, reviews and reporting.
• Coordinate with internal and external stakeholders to align operational, legal and insurance aspects.
• Identify recovery opportunities and support recovery processes.
• Maintain high-quality claims data and case records.
• Coordinate Major and Shipment Incidents from notification to resolution.
• Assess potential operational, cargo, vessel, liability exposures.
• Coordinate incident response with internal functions and external stakeholders.
• Arrange surveyors, experts, and external counsel as needed.
• Support evidence gathering, investigations and documentation.
• Maintain incident-related communication and escalation.

Skills

Marine claims

Insurance principles

Incident management

Stakeholder management

Documentation

Education

Graduate degree

Job description

The Incident and Marine Insurance Claims Advisor combines two main responsibilities.

(1) The role acts as focal for Marine Insurance Claims (including H&M, P&I, Equipment and other related Marine Insurances), supporting and driving the daily insurance claims processes (insurance claims operation and Insurance Claims Compliance) together with the wider Maersk claims team.

(2) The role manages incidents from an overall project management perspective, ensuring that all relevant insurance claims activities are coordinated, progressed and documented.

Marine Insurance Claims Focal

• Act as focal for Marine Insurance Claims (including H&M, P&I, Equipment and other related Marine Insurances) processes, supporting consistent and effective claims handling across the relevant portfolio.
• Drive the daily operation of assigned Marine Insurance Claims (including H&M, P&I, Equipment and other related Marine Insurances) together with the wider Maersk claims team.
• Provide practical guidance on claims handling, policy response, coverage considerations and process requirements.
• Support correct classification, registration, allocation and ongoing management of Marine Insurance Claims (including H&M, P&I, Equipment and other related Marine Insurances).
• Ensure timely notification to insurers, P&I Clubs, brokers and other relevant external parties where required.
• Review claim facts, exposure, causation, policy considerations and documentation requirements.
• Support reserve setting, reserve reviews, claim updates and reporting in line with internal requirements.
• Coordinate with internal stakeholders to ensure that operational, legal and insurance aspects are aligned.
• Identify recovery opportunities and support recovery processes where relevant.
• Help maintain high-quality claims data, documentation and case records.

Incident Management - Major and Shipment Incidents

• Manage and coordinate assigned (within the wider Insurance and Incident Management Team) Major Incidents and Shipment Incidents from initial notification through stabilization, investigation and resolution.
• Undertake early assessment to identify potential operational, cargo, vessel, liability, insurance and legal exposures.
• Coordinate with relevant internal functions and external stakeholders to establish an appropriate incident response and claims strategy.
• Arrange and coordinate surveyors, experts, correspondents and external counsel where required.
• Support evidence preservation, investigations, surveys, documentation and fact gathering.
• Coordinate incident-related stakeholder communication and ensure timely escalation of significant developments.
• Support loss mitigation, recovery opportunities and appropriate allocation of incident-related costs.
• Participate in emergency response and provide out-of-hours support in accordance with the team's 24/7 incident response arrangements.
• Maintain appropriate case documentation, records and reporting throughout the lifecycle of the incident.

Stakeholder Management

• Act as a key point of contact for assigned incidents and claims matters.
• Maintain effective relationships with internal business functions, insurers, clubs, brokers, surveyors, experts, correspondents and legal counsel, as applicable.
• Provide clear, timely and practical guidance to stakeholders throughout incident and claims handling.
• Promote effective collaboration across the integrated Insurance & Incident Management function.

Process & Capability Development

• Contribute to continuous improvement of incident and claims processes, procedures and controls.
• Participate in GEMBA, knowledge-sharing and cross-training activities.
• Support development of broader incident and insurance capability across the team.
• Identify recurring issues, trends and opportunities for process improvement, loss prevention and cost reduction.

Key Accountabilities / Measures of Success

• Timely and effective response to incidents and claims.
• Clear end-to-end ownership of assigned matters.
• Appropriate and timely insurance notification and escalation.
• Quality and accuracy of claims assessment, documentation and case records.
• Effective stakeholder communication, coordination and responsiveness.
• Appropriate mitigation of exposure, costs and identification of recovery opportunities.
• Compliance with agreed processes, controls and reporting requirements.
• Contribution to team capability, collaboration and continuous improvement.

Primary Stakeholders

• Fleet Management
• GRM
• MIAS
• Marine Insurers (including H&M, P&I, Equipment and other related Marine Insurances)
• Maersk Maritime law

Knowledge & Experience

• Any Graduate with 5+ yrs of Experience within marine claims, marine insurance, shipping, incident management or a related discipline.
• Good understanding of marine operations and H&M insurance principles.
• Ability to assess complex incidents and distinguish between potential H&M, P&I, contractual and other exposures.
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