Marine and Insurance Claims Advisor

A.P. Moller - Maersk; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Maersk is seeking an Incident and Marine Insurance Claims Advisor in Mumbai to drive marine claims processes and incident responses. You will coordinate incidents, manage evidence, and liaise with insurers, brokers, surveyors and legal advisers to ensure timely resolution and compliant handling.

The role emphasizes cross-functional coordination, risk assessment and effective communication across stakeholders, including after-hours support as part of the 24/7 incident response framework.

Qualifications

• Graduate with background in marine claims or insurance.
• Strong analytical, communication and stakeholder-management abilities.
• Experience in assessing complex incidents and exposures.
• Good understanding of marine operations and insurances.

Responsibilities

• Act as focal point for Marine Insurance Claims including H&M, P&I, Equipment.
• Coordinate incidents from notification to resolution with the claims team.
• Engage internal and external stakeholders and guide claims handling.
• Support process improvements and knowledge sharing across the team.
• Provide out-of-hours support per 24/7 incident response arrangements.

Skills

Analytical skills

Communication skills

Stakeholder management

Education

Any Graduate

Job description

The Incident and Marine Insurance Claims Advisor combines two main responsibilities.

Marine Insurance Claims Focal

• The role acts as focal for Marine Insurance Claims (including H&M, P&I, Equipment and other related Marine Insurances), supporting and driving the daily insurance claims processes (insurance claims operation and Insurance Claims Compliance) together with the wider Maersk claims team.
• The role manages incidents from an overall project management perspective, ensuring that all relevant insurance claims activities are coordinated, progressed and documented.

Incident Management - Major and Shipment Incidents

• Manage and coordinate assigned (within the wider Insurance and Incident Management Team) Major Incidents and Shipment Incidents from initial notification through stabilization, investigation and resolution.
• Undertake early assessment to identify potential operational, cargo, vessel, liability, insurance and legal exposures.
• Coordinate with relevant internal functions and external stakeholders to establish an appropriate incident response and claims strategy.
• Arrange and coordinate surveyors, experts, correspondents and external counsel where required.
• Support evidence preservation, investigations, surveys, documentation and fact gathering.
• Coordinate incident-related stakeholder communication and ensure timely escalation of significant developments.
• Support loss mitigation, recovery opportunities and appropriate allocation of incident-related costs.
• Participate in emergency response and provide out-of-hours support in accordance with the team's 24/7 incident response arrangements.
• Maintain appropriate case documentation, records and reporting throughout the lifecycle of the incident.

Stakeholder Management

• Act as a key point of contact for assigned incidents and claims matters.
• Maintain effective relationships with internal business functions, insurers, clubs, brokers, surveyors, experts, correspondents and legal counsel, as applicable.
• Provide clear, timely and practical guidance to stakeholders throughout incident and claims handling.
• Promote effective collaboration across the integrated Insurance & Incident Management function.

Process & Capability Development

• Contribute to continuous improvement of incident and claims processes, procedures and controls.
• Participate in GEMBA, knowledge-sharing and cross-training activities.
• Support development of broader incident and insurance capability across the team.
• Identify recurring issues, trends and opportunities for process improvement, loss prevention and cost reduction.

Key Accountabilities / Measures of Success

• Timely and effective response to incidents and claims.
• Clear end-to-end ownership of assigned matters.
• Appropriate and timely insurance notification and escalation.
• Quality and accuracy of claims assessment, documentation and case records.
• Effective stakeholder communication, coordination and responsiveness.
• Appropriate mitigation of exposure, costs and identification of recovery opportunities.
• Compliance with agreed processes, controls and reporting requirements.
• Contribution to team capability, collaboration and continuous improvement.

Primary Stakeholders

• Fleet Management
• GRM
• MIAS
• Marine Insurers (including H&M, P&I, Equipment and other related Marine Insurances)
• Maersk Maritime law

Knowledge & Experience

• Any Graduate with 5+ yrs of Experience within marine claims, marine insurance, shipping, incident management or a related discipline.
• Good understanding of marine operations and H&M insurance principles.
• Ability to assess complex incidents and distinguish between potential H&M, P&I, contractual and other exposures.
• Strong analytical, communication and stakeholder-management skills.
• Ability to make sound decisions in time-sensitive and high-pressure situations.
• Comfortable working across functions and coordinating multiple internal and external stakeholders.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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