Manual QA Engineer

Recro; Dadri; On-site; INR 500,000 - 700,000; Full time

Job summary

Recro is seeking a Manual QA Engineer to own testing for a CRM product, ensuring new features and existing workflows are reliable and release-ready. The role requires strong hands-on testing and the ability to understand business workflows, user roles, permissions, and CRM processes.

You will perform end-to-end testing across CRM modules and workflows, log defects with clear steps, and coordinate with developers to verify fixes.

Qualifications

• 3+ years of hands-on manual QA experience.
• Strong knowledge of functional, regression, integration, and end-to-end testing.
• Experience testing CRM or workflow-heavy business applications.
• Understanding of business workflows, user roles, permissions, and data validation.
• Strong defect reporting and test-documentation skills.
• Automation testing experience is a plus, but manual testing is priority.

Responsibilities

• Perform end-to-end testing across CRM modules, workflows, and different user roles.
• Conduct functional, regression, integration, negative, and edge-case testing.
• Validate business rules, field validations, permissions, and data consistency.
• Test CRM workflows such as lead, customer, opportunity/deal, follow-up, and approval processes.
• Log and track defects with clear reproduction steps, severity, expected vs. actual behaviour, and supporting evidence.
• Coordinate with developers and verify bug fixes.
• Create and maintain test cases, checklists, and test documentation.
• Communicate test coverage, open issues, and QA release readiness.
• Work closely with the development team to provide continuous QA coverage throughout the release cycle.

Skills

Manual testing

End-to-end testing

CRM testing

Defect reporting

Test documentation

Job description

We are looking for a Manual QA Engineer to own testing for a CRM product, ensuring new features and existing workflows are reliable and release-ready. Strong hands-on manual testing and the ability to understand business workflows, user roles, permissions, and CRM processes are key.

Requirements

• 3+ years of hands-on Manual QA experience.
• Strong understanding of functional, regression, integration, and end-to-end testing.
• Experience testing CRM or other workflow-heavy business applications.
• Good understanding of business workflows, user roles, permissions, business rules, and data validation.
• Strong defect reporting and test documentation skills.
• CRM experience is preferred; experience with a specific CRM tool such as Salesforce, Zoho, or HubSpot is not mandatory.
• Experience in any domain is acceptable if you have tested complex, role-based, workflow-driven applications.
• Automation testing experience is a plus, but strong manual testing is the priority.

Key Responsibilities

• Perform end-to-end testing across CRM modules, workflows, and different user roles.
• Conduct functional, regression, integration, negative, and edge-case testing.
• Validate business rules, field validations, permissions, and data consistency.
• Test complete CRM workflows such as lead, customer, opportunity/deal, follow-up, approval, and related processes.
• Log and track defects with clear reproduction steps, severity, expected vs. actual behaviour, and supporting evidence.
• Coordinate with developers and verify bug fixes.
• Create and maintain test cases, checklists, and test documentation.
• Communicate test coverage, open issues, and QA release readiness.
• Work closely with the development team to provide continuous QA coverage throughout the release cycle.