Manager - TM - Voice Core Ops

Vodafone Idea Limited; Hyderabad; Presencial; INR 2.500.000 - 4.000.000; Jornada completa

Descripción de la vacante

Vodafone Idea Limited invites a seasoned professional to lead Voice Core operations. The role involves managing multi-technology Voice Core services (2G/3G/4G, VoLTE/IMS, VoIP) and coordinating with multiple internal teams to ensure high availability and QoS across the circle.

The candidate should bring extensive telecom experience, hands-on IP technology exposure (CISCO, Juniper, Huawei, Ericsson), and strong knowledge of signaling and roaming.

Formación

• At least 10+ years of experience in the telecom domain with Voice Core service knowledge across platforms.
• Experience in managing IP platforms such as CISCO, Juniper, Huawei, Ericsson.
• Knowledge of Signalling, Roaming and Voice call flows in 2G/3G/4G/VoLTE domains.
• Cloud technology knowledge is a plus (Redhat) and beneficial for the role.

Responsabilidades

• FIELD SUPPORT: provide field support for issue resolution and incident response; support SNOC for incidents and upgrades; perform SLA/OLA-driven resolutions.
• CUSTOMER SUPPORT: enrich Voice Core services by analyzing and resolving customer complaints to prevent NIL revenue leakage.
• PROJECT SUPPORT: assist new services/node rollouts and expansions; manage Voice Core infrastructure hygiene and participate in field trials.
• DATABASE MANAGEMENT: manage spares and EOS/EOL; oversee inventory and procurement processes; coordinate with corpus directives.
• SECURITY MANAGEMENT: support audits; ensure MBSS security compliance of Voice Core nodes in circle.

Conocimientos

Telecom domain knowledge

Voice Core knowledge

Risk assessment

Educación

BE (E&C, Computers)

Cloud Certification (Redhat)

Herramientas

CISCO

Juniper

Huawei

Ericsson

Descripción del empleo

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Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Voice Core Operations-

Function / Department

Core

Job Purpose

To manage the Voice Core NSS operations and NSS Rollout at circle level. This role includes engagement with COG, SNOC, Product Factory, CXX, Planning, Transport and various inter-functional circle teams i.e. Marketing, CS, RA & Business, so as to deliver quake free and superior quality Voice Core services at circle. The role involves managing Voice core services multi-technology environment (viz. 2G, 3G, 4G CS Voice, VoLTE/IMS, VoIP, Signaling STP/DRA, Roaming and Support Enterprise Fixed Line & IOT).

Core CS Domain: MSC/GMSC, MSS/GCS, BC, MGW/GMGW, STP/SPS/DSR, DRA, MNP DB, HLR-(Mono, DX, NT), UDC, HSS, NDS, CDS, EIR/AUC, IMS VOLTE, TAS, SBC, Core MPBN-Routers & L2/L3 Switches, R4 Routers, STP Routers), EMS, PMS tool, Voice LI.

Key Result Areas/Accountabilities

• FIELD SUPPORT: Field support for issues resolution. Support to SNOC during incident resolution, upgrades and planned events. Report failures and drive to resolve in line with SLA/OLA. Capacity and KPI analysis and strive to improve same as per central guidelines & targets. Pro-active failure analysis. Offline backup support. MIS & report preparation/analysis. Support SNOC integration & Network Consolidation. Process adherance as directed by COG and SNOC. Redundancy testing. Management of Access and Long distance interconnects.
• CUSTOMER SUPPORT: Enrich customer Voice services by meticulous customer complaints analysis and resolution. Drive to sustain NIL revenue leakages in circle.
• PROJECT SUPPORT: Support new services/node rollouts and expansions HW/SW. Voice Core Infrastructure management and hygiene. Support field trials and POCs. Sync with UAT teams and RA for tests and clearances.
• DATABASE MANAGEMENT: Spare management & EOS/EOL management. Inventory management and quarterly sign off. Handle OPEX AMC/MS BPA PR PO as per Corp. Directives. Commercial co-ordination and closures at circle level.
• SECURITY MANAGEMENT: Support Nodal teams during TERM cell audits. Regulatory compiance adherence. Ensure MBSS security compliance of Voice Core nodes hosted in circle.

The Key KPI indicators are as below:-

• CS Core and VoLTE Node Availability – 99.999%, Blocked Circuits – Min – 0.2%, Backup DR availability and checks. Loss of redundancy instances <=1
• CS Core: Success Call Rate >= 99.98 % , Paging SR >=96%, Internal Cong.– Min --0.2%
• VOLTE: Call Success Ratio – Min - >=99.90%, Registration SR - Min - >=99.95%
• VOLTE: Average successful call setup timeMax - <=2.5 secs
• Delivering own new series opening in short span time of 10 days thereby meeting business requirements. TAC EIR management and updates within 24hrs. Updates to central team/portal for code opening.
• Capacity management of Voice Core Nodes (Daily/Weekly/Monthly reports)

Core Competencies, Knowledge, Experience

• Should have at least 10+ years of experience overall in telecom domain with Voice Core service knowledge with any platforms as Ericsson, Nokia, ZTE, Huawei etc.
• Experience in managing IP platforms viz. CISCO, Juniper, Huawei, Ericsson etc.
• Knowledge of Signalling, Roaming and Voice call flows in 2G/3G/4G/VoLTE domains.
• Experience in Cloud domain, knowledge will be a major plus.
• Timely decision making and risk assessment.

Must have technical / professional qualifications

BE (E&C, Computers). Preferable to have knowledge in Cloud Technology or Cloud Certification (Redhat)..

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership