AGM - Core, IN & VAS

Vodafone Idea Limited

Kolkata District

On-site

INR 2,500,000 - 4,500,000

Full time

3 days ago

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Job summary

Vodafone Idea Limited is seeking a senior professional to lead end-to-end Circle CS CORE, STP & DRA Core operations and to ensure top-tier network availability and customer experience. The role demands deep technical expertise, strong leadership, and cross-team coordination across SNOC, Planning, Projects and vendors.

You will mentor engineers, drive regulatory and security compliance, and oversee outages, upgrades and lifecycle management in a dynamic telecom environment.

Qualifications

Minimum 10 years total work experience.
Minimum 6+ years hands-on experience in CS CORE, STP & DRA/DRA domain.

Responsibilities

Own end-to-end availability of CS (MSS/MGW) and Signaling Core platforms and associated Cloud infra with 99.999% availability target.
Lead critical incident management, restoration, traffic rerouting and emergency response to minimize customer impact.
Drive RCA, corrective and preventive actions to eliminate repeat failures.
Lead software upgrades, patch deployment, capacity expansion and lifecycle management.

Skills

Leadership

Mentoring

Incident management

SME leadership

Education

BE/B.Tech – Electronics & Telecommunications

Job description

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Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Job Title:

TL - Circle Core Ops - CS CORE, STP & DRA

Job Code:

XXXXXX

Designation:

AGM/DGM- Core Ops CS CORE, STP & DRA

Band:

Function:

Technology

Sub-Function:

Circle Core Ops

Reports To:

No. of Direct Reportee

Location Type:

Circle- MTX

No. of Direct + Indirect Reportee

Job Purpose

Lead end-to-end Circle CS CORE, STP & DRA Core Operations to ensure best-in-class network availability, service reliability and customer experience across Data services. Own operational excellence for CS CORE, STP & DRA Core platforms through proactive monitoring, incident management, KPI governance, lifecycle management, capacity planning, technology upgrades and new node integration while leading a team of engineers. Act as the Circle Subject Matter Expert (SME) for CS CORE, STP & DRA technologies, driving automation, continuous improvement and operational excellence through close collaboration with Cluster, SNOC, Planning, Projects, OEMs and cross-functional stakeholders. Person is also responsible for LD & Regulatory Ops from Core perspective

Key Responsibilities

CS CORE, STP & DRA Core Availability & Reliability

Own end-to-end availability of CS (MSS/MGW) and Signaling Core (STP & DRA) platforms and associated Cloud infrastructure with 99.999% service availability target.
Lead critical incident management, restoration, traffic rerouting and emergency response to minimize customer impact.
Drive RCA, corrective and preventive actions to eliminate repeat failures.
Ensure redundancy, resiliency, backup readiness, preventive maintenance and disaster recovery preparedness.

Operations & Lifecycle Management

Govern configuration changes through structured impact assessment, implementation and post-change validation.
Lead software upgrades, patch deployment, feature activation, licensing and capacity expansion.
Ensure operational readiness, documentation, HLD/LLD compliance and acceptance of new nodes into operations.

Customer Experience & KPI Governance

Own Circle CS, STP & DRA customer experience KPIs.
Drive KPI monitoring, degradation analysis and improvement with CPM, SNOC, CODE and OEMs.
Ensure timely resolution of customer, enterprise and VIP complaints through detailed technical analysis
Lead field readiness for new node deployment, modernization, cloud transformation and traffic migration.
Support new LI, LBS and Signaling evolution deployment and drive automation, AI-enabled operations and digital transformation.

Technical Governance & SME Leadership

Serve as the Circle CS, Signaling and Compliance SME for complex technical issues, security and regulatory matters, architecture reviews and operational decisions.
Provide expert guidance during critical outages and mentor engineers on CS and Signaling technologies and troubleshooting.
Standardize operational processes and promote engineering best practices
Focus approach on IP-POI migrations
End-to-end support and Handling Enterprise complaints related to network, PRI, SIP-PRI, SMS, CRS, VMN etc

Operational Governance

Coordinate with vendors, infrastructure teams and support organizations to ensure operational readiness.
Coordinate with Nodal officers, LEA and other govt body for all regulatory and security compliance, drive annual audits by licensors
Carry out MTX visits to identify Key risks at MTX in terms of Power, earthing, cooling, Fire, physical safety etc, coordinate with Infra and drive resolution
Lead and develop a high-performing team of engineers through coaching, mentoring and performance management.Build technical capability, succession pipeline, knowledge sharing culture and high employee engagement.
Promote accountability, collaboration, HSW compliance and continuous learning
5G SA and VONR understanding is added advantage
Hands on Operation experience of nodes like MSS, MGW, DRA, STP, IP-SBC
OEM L3/L4 certificates on CS CORE, STP & DRA Core

Qualifications & Experience

B.E./B.Tech – Electronics and telecommunications

Years of working experience

Minimum 10 years total, Minimum of 6+ years of dedicated, hands‑on experience within the CS CORE , STP & DRA/DRA domain.

Working Relationship

Internal Stakeholders