Manager, Technical Training

QLYS_IN Qualys Security TechServices Private Ltd.; Pune District; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Qualys is seeking a Manager – Technical Training to lead the Training team that delivers customer-focused content and hands-on programs. You will align training with customer goals, collaborate with product management, support, and engineering, and drive content creation for customer engagements and conferences.

You will guide self-paced and instructor-led training, ensure quality delivery, and continuously improve adoption and retention through effective learning plans and demonstrations.

Qualifications

• Minimum 4-5 years leading a training or enablement team in tech settings.
• Technical background in cybersecurity, networking, or related technology.
• Experience with the Qualys platform or similar security products.
• Strong analytical, project management, and content development skills.
• Experience with cloud services (AWS, GCP, Azure) is preferred.

Responsibilities

• Overseeing and managing the customer, partner, and internal training process.
• Collaborating with product management, support, and engineering to update content.
• Overseeing the team and content built for security conferences.
• Understanding customer context, overseeing goals, and providing product demos.
• Educating customers and optimizing product setup for fast success.
• Driving speedy content production.
• Accommodating training requests from Sales.
• Providing feedback from customers to instructors for continual improvement.

Skills

Leadership

Technical training

CTEM knowledge

Public cloud

Customer engagement

Tools

Qualys platform

Content development tools

LMS platforms

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Manager – Technical Training Qualys is changing the market by delivering a SaaS platform that solves the most difficult challenges faced by security and IT operations teams, regardless of an organization's size or complexity. Come work for the only company with a closed-loop solution that can detect and block sophisticated threats and patch the underlying vulnerabilities being targeted by cyber attackers – all from one agent and one platform. We seek a technical manager who will lead the Qualys Technical Training team. The Qualys Technical Training team oversees and manages the training process for Qualys customers. As the manager of the Training team, you will manage a team of instructors who teach and build content for Qualys and ensure the training we build aligns with customer goals and values.

Responsibilities

• Overseeing and managing the customer, partner, and internal training process.
• Collaborating with internal stakeholders like product management, support, and engineering to update content.
• Overseeing the team and the content built for our security conferences.
• Understanding customer context, overseeing goals, and providing product demos.
• Educating customers and working with the team to optimize their product setup for the quickest path to success.
• Driving speedy content production.
• Accommodating training requests from Sales.
• Providing feedback from customers to our instructors for continual improvement.
• Improving product adoption and customer retention and helping foster positive customer relationships that create a loyal customer base.

Required Qualifications

• Minimum 4-5 years of experience in leading a team in customer technical training, enablement, customer service and support, customer success, or similar experience.
• Candidate must have a technical background in cybersecurity, networking, or related technology.
• Experience working on a technical team, such as Technical Support, Enablement, and Customer Success.
• Experience with the Qualys platform as a practitioner, technical seller, sales engineer, subject matter expert, etc.
• Solid understanding and hands-on experience with continuous threat exposure management (CTEM), asset management, patching, vulnerability/risk management, policy compliance, and configuration management, cloud and application security, and/or threat detection.
• Ability to design learning plans that align with customer objectives.
• Strong analytical and goal-oriented mindset backed by solid project management skills.
• Experience with content development.
• A major portion of this role includes managing a team that creates self-paced and instructor-led content.
• Working knowledge of popular public cloud services infrastructure offerings such as AWS, GCP, and Azure.
• Prior experience in personally engaging with Enterprise customers.
• Strong communicator – written, verbal, and presentation.
• Excellent emotional intelligence, interpersonal, and presentation skills.

Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.