Manager Technical Operations GTech Ads Tools Automation And Infrastructure

Google; Hyderabad; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

Google is seeking a senior gTech leader in Hyderabad to translate complex business needs into automated, scalable workflows and oversee sophisticated intake systems used by thousands of agents worldwide.

You will collaborate with product and business leadership to align core operations with AI-driven automation goals while maintaining critical infrastructure and driving ROI. Strong people management and Unix/Linux expertise are essential.

Qualifications

• Bachelor’s degree or equivalent practical experience is required.
• 8+ years of experience in analytics, software coding, or customer-facing roles preferred.
• Experience in system design or reading code (Java, C++, Python) is required.
• Experience in people management is required.

Responsibilities

• Translate complex business needs into highly automated, scalable digital workflows that reduce friction.
• Oversee the evolution of intake systems, intelligent routing, and support configurations used by thousands of global agents.
• Collaborate with product and business leadership to align operational engines with AI-driven automation goals.
• Maintain infrastructure while optimizing systems to speed-to-market and ROI.
• Foster a culture of innovation to ensure system stability and proactive customer experiences.

Skills

Troubleshooting technical issues

System design

Reading code

People management

Unix/Linux

Education

Bachelor’s degree or equivalent practical experience

Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or related field

Tools

SQL

MySQL

Job description

Job Description:

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.


• 5 years of experience troubleshooting technical issues for internal/external partners or customers.


• Experience in either system design or reading code (e.g., Java, C++, Python).


• Experience in people management.

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.


• 8 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.


• 8 years of experience with data analysis and SQL/MySQL.


• 8 years of experience in a customer-facing role.


• 8 years of experience in operations management (i.e. process improvement, operational reviews, optimizing workflows, etc).


• 8 years of experience working with Unix or Linux operating systems/commands.

About the job:

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities:

• Translate complex business needs into highly automated, scalable digital workflows that eliminate operational friction.


• Oversee the continuous evolution of advanced intake systems, intelligent routing, and support configurations used by thousands of global agents.


• Collaborate with product and business leadership to align core operational engines with broader AI-driven automation goals.


• Maintain critical infrastructure while optimizing systems to accelerate speed-to-market and maximize Return on Investment (ROI).


• Foster a culture of innovation within your team to ensure our systems deliver the stability required for a proactive, seamless customer experience.

Requirements: