Manager, Technical Consulting-Health Domain (SF Tech Arch Exp mandatory)

Salesforce; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Salesforce is seeking a Manager, Technical Consulting to join our Global Delivery Centre (GDC). You will lead a team of Technical Consultants, Architects, and Managers, deliver industry cloud projects, and coach career development while using Salesforce Industries Cloud to meet client requirements quickly with minimal customization.

This role is 50% billable and focuses on enterprise architecture, governance, workshops, and guiding customers and partners.

Qualifications

• 10-15 years of experience leading Salesforce technical consulting projects.
• 5+ years of people management experience.
• Strong application design, data, integration, and security architecture skills.
• Expertise in Salesforce Industries Cloud (Comms, H&I or FSC OR Revenue), Sales/Service/Experience Cloud, and Vlocity OmniStudio.

Responsibilities

• Lead a team of Technical Consultants, Architects, and Managers.
• Architect technology solutions for client needs using Salesforce Industries Cloud.
• Lead Enterprise Architecture and Governance for enterprise engagements.
• Conduct functional and technical workshops.
• Mentor and train consultants for high-quality delivery.
• Drive AI-first delivery and measure value with ROI metrics.

Skills

Salesforce consulting

People management

Enterprise AI architecture

Solution design

Industries Cloud

Tools

Cursor

Claude

GitHub Copilot

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is currently seeking a Manager, Technical Consulting to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization.

In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Industries practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.

This role is 50% billable and in addition to team leadership, you will work with our customers and partners as a technical architect to solve critically important business challenges using Salesforce's Industries Cloud.

Responsibilities:

You'll have up to 15 direct reports under your scope of responsibility.

You will be required to deliver technical work (as a technical architect) on Industries projects at 50% utilization and balance that with leading your team of Technical Consultants, Architects, and Managers.

You'll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers' needs, ensuring continuous team enablement across modern AI coding environments.

Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies and Enterprise AI Architecture frameworks that drive increased business value.

Identify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community's overall knowledge base and expertise, championing an AI-First Delivery & Engineering model across your delivery team.

Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.

Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, integrate scalable predictive/generative AI elements securely, and establish a program architectural roadmap.

Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.

Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Cloud, Service Cloud, Sales Cloud, and Experience Cloud, guiding teams on the effective use of AI development tools (e.g., Cursor, Claude, GitHub Copilot) to maintain delivery speed and code health.

Ensure the success of these teams while securing the highest CSAT and business outcomes, focusing on Performance Evaluation & ROI by defining metric frameworks to measure the business value of client AI workloads.

Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders.

Establish trust with the customer's leadership, promoting and/or implementing best practices with SFI and Salesforce.

Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion.

Minimum Requirements

10-15 years of experience leading Salesforce technical consulting projects and handling individual contributors.

5+ years of people management experience.

Strong application design skills combined with strong data, integration, and security architecture skills.

Expertise in one or multiples of Salesforce Industries Cloud (Comms, H&I or FSC OR Revenue), Sales/Service/Experience Cloud, and Vlocity OmniStudio or respective domains, with a foundational familiarity with Agentforce architectures being a plus.

Integration Ar