Manager, Technical Consulting

Salesforce; India; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Salesforce is seeking a Manager, Technical Consulting to lead our Global Delivery Centre team. You will manage a sizeable technical consulting group, shape the Industries practice, and drive architecture for major Salesforce platforms.

You will guide teams, recruit and onboard architects, and collaborate with customers to deliver high-value, scalable solutions within the Salesforce Industries Cloud ecosystem.

Qualifications

• 10+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
• 5+ years of people management experience.
• Strong application design with data, integration, and security architecture skills.
• Expertise in Salesforce Industries Cloud, Sales/Service/Experience Cloud, and Vlocity OmniStudio.
• Integration Architecture and Platform Security are must-have capabilities.
• Identity and Access Management / Integration Security experience.

Responsibilities

• You’ll have up to 15 direct reports (manager) and oversee a team of Technical Consultants/Architects/Managers.
• Deliver technical work as a technical/senior technical architect on Industries projects at 50% utilization.
• Hire, train, and mentor Technical Consultants to turn program designs into high-quality solutions.
• Serve as a trusted advisor to clients, guiding use of emerging technologies to drive value.
• Work with Delivery Managers, Solution Architects, and clients to architect technology solutions.
• Lead Enterprise Architecture and Governance for enterprise-level engagements.
• Lead functional and technical workshops and drive solution design, testing, and deployment.
• Lead a project team delivering Salesforce Industries Cloud, Service Cloud, Sales Cloud, and Experience Cloud.
• Ensure team success and achieve high CSAT and business outcomes.
• Manage customer expectations and negotiate complex solutions with customers and partners.

Skills

Salesforce Industry Cloud

Sales Cloud

Service Cloud

Experience Cloud

Vlocity OmniStudio

Integration architecture

Platform security

Leadership

IAM security

Job description

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is currently seeking a Manager, Technical Consulting to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization.

In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Industries practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.

This role is 50% billable (Manager) and 25% (billable) and in addition to team leadership, you will work with our customers and partners as a technical architect to solve critically important business challenges using Salesforce's Industries Cloud .

Responsibilities

• You’ll have up to 15 direct reports (manager), under your scope of responsibility.
• You will be required to deliver technical work (as a technical/senior technical architect) on Industries projects at 50% utilization and balance that with leading your team of Technical Consultants/Architects/Managers
• You’ll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers’ needs.
• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business valueIdentify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community's overall knowledge base and expertise
• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
• Lead Enterprise Architecture and Governance for an enterprise-level customer engagement.
• Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.
• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Cloud, Service Cloud, Sales Cloud, and Experience Cloud
• Ensure the success of these teams while securing the highest CSAT and business outcomes
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders
• Establish trust with the customer's leadership, promoting and/or implementing best practices with SFI and Salesforce
• Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion
• Champion an AI-first development workflow by utilizing advanced AI developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate custom Apex, LWC, and integration delivery while maintaining platform governor limit compliance
• Practical fluency using AI coding assistants and modern development ecosystems to maximize daily development velocity, document custom code, and maintain strict platform security standards

Minimum Requirements

• 10+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
• 5+ years of people management experienceStrong application design skills combined with strong data, integration, and security architecture skills
• Expertise in one or multiples of Salesforce Industries Cloud (FSC ) , Sales/Service/Experience Cloud, and Vlocity OmniStudio or respective domain (finance domain)
• Integration Architecture (Must have)Platform Security (Must have)
• Identity and Access Management / Integration SecuritySharing and Visib