Manager - Talent & Learning

Marsh; Gurugram District; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Marsh Corporate in Gurgaon is seeking a Deputy Manager - Talent & Learning to oversee learning program delivery, management of the Learning Management System, and stakeholder collaboration across projects. This role reports to the Head of Learning Service Delivery and sits within Marsh's global learning operations.

You will coordinate cross-functional teams, drive process improvements, and ensure accurate reporting of learning metrics while building strong relationships with Talent Partners and

Qualifications

• Bachelor’s degree in a relevant field such as Business Administration, Management, or a related discipline.
• 3+ years of experience in coordination and administration roles, with a focus on managing programs and stakeholder engagement.
• 1+ years' experience in Learning & Development preferred.
• Proficiency in managing systems and processes, with experience in program administration.
• Demonstrated project management skills with ability to coordinate multiple initiatives and timelines.
• Strong stakeholder management and communication skills, with the ability to engage and influence diverse audiences.
• Excellent relationship building skills with proven track record of collaboration across teams and functions.
• Excellent record-keeping and data management skills, with a keen eye for detail.
• Strong data analysis and reporting skills with ability to interpret and present learning metrics.
• Demonstrated experience in process improvement initiatives, utilizing business process management and continuous improvement methodologies.
• Technical mindset with the ability to understand and enhance system functionalities; not necessarily a technical expert but comfortable collaborating with technical teams.
• Proficiency in MS Office (Excel, Word, PowerPoint) for reporting, documentation, and data analysis.
• Excellent written and verbal communication skills with ability to communicate across global and diverse audiences.

Responsibilities

• Head of Service Delivery - day-to-day management and coaching
• Design & Development Team Members - collaboration and sharing best practice
• Other members of the Learning & Talent Solutions Team - collaboration across projects
• Talent Partners - key stakeholders, partner on initiation and review of projects
• Business stakeholders - liaison with subject matter experts

Skills

Stakeholder management

Project management

Learning systems

Data analysis

MS Office

Communication skills

Relationship building

Process improvement

Technical mindset

Education

Bachelor’s degree in Business Administration/Management

Tools

Learning Management System (LMS)

MS Office (Excel/Word/PowerPoint)

Job description

Company:

Marsh Corporate

Description:

Marsh is seeking candidates for the following position based inGurgaon office

Deputy Manager - Talent & Learning
No. of Position:1
Location:Gurgaon

What can you expect?

The Manager - Talent & Learning (Service Delivery) is responsible for supporting the administration and management of learning processes within Marsh's Global Learning Operations. This position involves coordinating and collaborating with stakeholders to ensure effective learning delivery while managing learning programs and systems. The position requires strong project management capabilities, excellent stakeholder engagement skills, and a focus on delivering high-quality learning solutions through effective communication and data management expertise, with a process improvement mindset through business process management methodologies and standardization.

This position is part of the Career COE and reports directly to the Head of Learning Service Delivery.

Talent & Inclusion Center of Expertise description

The Talent & Inclusion COE forms part of the People Strategy team. The People Strategy Team identifies, develops and delivers solutions, and is comprised of six centers of expertise - HR Strategy, Workforce Planning, Talent & Inclusion, Executive Compensation, Broad-Based Compensation and Benefits & Mobility. The People Strategy team delivers informed perspectives and creative solutions; anticipates and helps the organization respond to market, business and colleague needs; and brings a balance of deep technical expertise and consultative approach to identifying opportunities and developing scalable solutions that enable impact.

We will count on you to:

• Head of Service Delivery - day-to-day management and coaching
• Design & Development Team Members - collaboration and sharing best practice
• Other members of the Learning & Talent Solutions Team - collaboration across projects
• Talent Partners - key stakeholders, partner on initiation and review of projects
• Business stakeholders - liaison with subject matter experts

What you need to have:

• Foster strong relationships with Talent Partners and business stakeholders to understand their learning needs and provide effective communication and support
• Build effective communication channels with all parties involved in learning initiatives.
• Manage end-to-end project management of learning and development processes, including program delivery and learning activities management.
• Oversee the Learning Management System (LMS) to ensure efficient operation, user engagement, and reporting.
• Maintain accurate records and reports related to learning activities, assessments, and program effectiveness.
• Develop and deliver data analysis and reporting on learning metrics and program outcomes
• Identify opportunities for process improvement using business process management methodologies and continuous improvement practices.
• Collaborate with technical teams to understand system functionalities and propose enhancements to improve learning delivery and administration.

What makes you stand out:

Experience, knowledge and competence requirements

• Bachelor’s degree in a relevant field such as Business Administration, Management, or a related discipline.
• 3+ years of experience in coordination and administration roles, with a focus on managing programs and stakeholder engagement.
• 1+ years' experience in Learning & Development preferred.
• Proficiency in managing systems and processes, with experience in program administration.
• Demonstrated project management skills with ability to coordinate multiple initiatives and timelines
• Strong stakeholder management and communication skills, with the ability to engage and influence diverse audiences.
• Excellent relationship building skills with proven track record of collaboration across teams and functions
• Excellent record-keeping and data management skills, with a keen eye for detail.
• Strong data analysis and reporting skills with ability to interpret and present learning metrics.
• Demonstrated experience in process improvement initiatives, utilizing business process management and continuous improvement methodologies.
• Technical mindset with the ability to understand and enhance system functionalities; not necessarily a technical expert but comfortable collaborating with technical teams.
• Proficiency in MS Office (Excel, Word, PowerPoint) for reporting, documentation, and data analysis.
• Excellent written and verbal communication skills with ability to communicate across global and diverse audiences.
• Strong organizational skills with attention to detail and commitment to accuracy.
• Ability to work effectively in a matrix environment with multiple stakeholders and priorities.
• Experience working in a Fortune 250 professional services firm or a similar corporate environment is highly desirable.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.