Manager - Strategic Accounts

Gamlaa; India; A distancia; INR 3.500.000 - 5.500.000; Jornada completa

Descripción de la vacante

Gamlaa Bioscapes Pvt Ltd in Delhi NCR seeks a seasoned Key Account Manager to own strategic corporate accounts across offices, retail, and real estate portfolios. You will design account plans aligning Gamlaa's services with client goals, coordinating design, installation, maintenance and biophilic consulting with operations and finance teams.

The role requires managing senior stakeholders, negotiating contracts, and driving renewals and upsells while ensuring high client satisfaction and

Formación

• Bachelor's degree in business or related field.
• Experience with B2B account management and managed services.
• Proven negotiation skills and contract renewals experience.

Responsabilidades

• Own a portfolio of strategic corporate accounts and be the primary contact for commercial and delivery matters.
• Develop account plans with objectives, metrics, renewals, and upsell opportunities.
• Drive renewals and cross-sell services and negotiate commercial terms to meet targets.
• Coordinate internal delivery: site surveys, design handoffs, installation quality, maintenance SLAs.
• Conduct business reviews and site walkthroughs with stakeholders; present performance reports and cost/ROI insights.
• Manage escalations and root-cause analysis with horticulture and operations teams.
• Maintain CRM records and provide forecasts and pipeline updates to Leadership.
• Develop and manage a KAM team to handle a large client portfolio.
• Feed client input into product/service improvements and new offerings.

Conocimientos

Client relationship

Stakeholder management

Negotiation

Sales

CRM data reporting

Team leadership

Communication & presentation

Project coordination

Educación

Bachelor's degree in business

Bachelor's degree in Landscape Architecture

Facilities Management degree

Herramientas

CRM software

Descripción del empleo

Job Details

• Job Title: Key Account Manager
• Location: Delhi NCR
• Company: Gamlaa Bioscapes Pvt Ltd
• Industry Preference: Office Furniture / Glass / Lights / Architectural solutions/Landscape solutions/corporate interior

Job Summary

The Key Account Manager owns Gamlaa s strategic corporate relationships, ensuring client satisfaction, retention, and account growth for indoor landscaping solutions across offices, FB, retail, and real estate portfolios. The KAM acts as the senior client contact, designs account plans that align Gamlaa s services (design, installation, maintenance, biophilic consulting and plant rental) with client workplace and brand goals, and coordinates delivery across operations, horticulture, design, and finance teams.

Key Responsibilities

• Own a portfolio of existing strategic corporate accounts (HQs, real estate/Developers, co-working and other commercial spaces) and be the primary point of contact for all commercial and delivery matters.
• Develop and maintain account plans that define client objectives, success metrics (appearance, plant health, occupant satisfaction, CSR/ESG outcomes), revenue targets, renewal timelines, and opportunities for upsell (seasonal displays, workshops, biophilic design audits).
• Drive renewals, upsell and cross-sell of services (maintenance contracts, new installations, seasonal refreshes, plant rental, workshops, interior green walls) and negotiate commercial terms to meet revenue targets.
• Coordinate internal delivery: schedule site surveys, hand off design specs to the studio, work with horticulture and operations to ensure installation quality, and monitor ongoing maintenance SLAs.
• Conduct regular business reviews and site walkthroughs with client stakeholders (facilities, HR, workplace design, procurement) and present performance reports, service improvements, and cost/ROI insights.
• Proactively manage service escalations and plant health issues with internal stakeholders; coordinate root-cause analysis and corrective actions with the horticulture and operations teams.
• Maintain clean CRM records (contracts, scopes, SLAs, contact maps, service schedules) and provide accurate account forecasts and pipeline updates to Leadership.
• Develop and manage an efficient KAM team to nurture a large portfolio of clients.
• Act as the client advocate internally - feed client input into product/service improvements and new offering development (e.g., low-water plant palettes, sensor-enabled plant care).

Required skills and competencies

• Strong client relationship and stakeholder-management skills, comfortable engaging with C-level and facilities/real-estate decision makers.
• Commercial acumen with proven negotiation skills and experience closing contract renewals and expansions.
• Operational understanding of landscape/plant maintenance workflows and ability to translate horticulture constraints into commercial commitments. (Experience in landscaping, facilities management, or workplace services preferred.)
• Project coordination skills with an eye for detail (scheduling, handoffs, quality checks).
• Excellent communication and presentation skills, confident running business reviews and walkthroughs.
• Comfortable with CRM and basic data/reporting (sales forecasts, churn/retention metrics, CSAT/NPS).
• Team handling skills.

Experience and education

• Bachelor s degree in business, Landscape Architecture, Facilities Management, or related field; MBA or relevant certification is a plus.
• 8-15 years of experience in B2B account management, sales or client services; experience with corporate clients and managed services preferred. Senior roles 8+ years.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.