Manager/ Sr. Manager Campus Operations

University of Bristol Mumbai; Mumbai; On-site; INR 2,000,000 - 3,400,000; Full time

Job summary

University of Bristol Mumbai seeks a Manager/Senior Manager Campus Operations to oversee all campus services in Mumbai, ensuring safe, efficient, student-centered operations.

The role covers facilities, IT operations, security, transportation, food services, hostels, landscaping, and sustainability, with emphasis on health & safety, crisis management, and vendor leadership.

Qualifications

• Bachelor’s degree in engineering, Management, or related field (Master’s preferred).
• 7–12 years of experience in operations or facilities management, preferably in education, corporate, or defense establishments.
• Education Industry Experience Mandatory
• Candidates from defense services background are strongly encouraged to apply.
• Proven ability to lead multidisciplinary teams and manage complex operational environments.
• Strong vendor management, negotiation, and project management skills.
• Excellent interpersonal, communication, and problem-solving abilities.
• Leadership, discipline, and strategic thinking
• Operational excellence and attention to detail
• Crisis management and decision-making
• Stakeholder coordination and service orientation
• Strong organizational and administrative acumen

Responsibilities

• Oversee day-to-day campus operations, ensuring seamless functioning of all support departments.
• Develop and implement operational policies, procedures, and service standards to ensure quality, efficiency, and compliance.
• Liaise with academic and administrative heads to ensure operational support aligns with academic schedules and priorities.
• Supervise operational staff and outsourced agencies.

Skills

Leadership

Vendor management

Project management

Communication

Crisis management

Problem solving

Stakeholder coordination

Operations management

Education

Bachelor’s degree in engineering, Management, or related field

Master’s degree preferred

Job description

Job Title: Manager/ Sr. Manager Campus Operations

Department: Campus Administration

Employment Type: Full-time

Role Overview:

The Manager/ Sr. Manager CampusCampus Operations will be responsible for the overall management of campus operations in Mumbai. This senior role ensures the safe, efficient and student-centred running of the campus, covering Facilities Management, IT Operations, Security, Transportation, Food Services, Hostels, Landscaping and related support services. The Director will also lead on Health & Safety, Sustainability, Infrastructure planning, Crisis Management and People & Vendor Management.

Key Responsibilities:

• Oversee day-to-day campus operations, ensuring seamless functioning of all support departments.
• Develop and implement operational policies, procedures, and service standards to ensure quality, efficiency, and compliance.
• Liaise with academic and administrative heads to ensure operational support aligns with academic schedules and priorities.
• Supervise operational staff and outsourced agencies.

Facility and Infrastructure Management

• Oversee maintenance, housekeeping, and upkeep of buildings, classrooms, laboratories, and recreational facilities.
• Ensure preventive maintenance and timely repairs of all campus infrastructure and utilities.
• Coordinate with vendors and contractors for facility management and service delivery.
• Liaise with local authorities, ensure licenses and certificationsare up to date.

IT and Technical Operations

• Supervise campus IT infrastructure, including network systems, data security, and digital learning support.

Security and Safety

• Manage campus security operations, including personnel deployment, surveillance, and access control.
• Develop and monitor safety protocols, including emergency response and disaster preparedness.
• Ensure robust security systems for students, staff, and visitors.
• Oversee transport operations for students, faculty, and staff, ensuring safety and reliability.
• Supervise food services to ensure quality, hygiene, and cost-effectiveness.
• Manage hostel operations, ensuring comfort, discipline, and well-being of residents.
• Maintain campus aesthetics through landscaping, waste management, and sustainability initiatives.
• Promote environmentally responsible practices in all campus operations.

Budgeting and Compliance

• Prepare and manage the annual operations budget for all functional areas.
• Ensure compliance with all statutory, regulatory, and safety standards.

Qualifications and Experience

• Bachelor’s degree in engineering, Management, or related field (Master’s preferred).
• 7 to 12 years of experience in operations or facilities management, preferably in education, corporate, or defense establishments.
• Education Industry Experience Mandatory
• Candidates from defense services background are strongly encouraged to apply.
• Proven ability to lead multidisciplinary teams and manage complex operational environments.
• Strong vendor management, negotiation, and project management skills.
• Excellent interpersonal, communication, and problem-solving abilities.
• Leadership, discipline, and strategic thinking
• Operational excellence and attention to detail
• Crisis management and decision-making
• Stakeholder coordination and service orientation
• Strong organizational and administrative acumen