Manager (Spanish)

Oracle; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Oracle Bengaluru seeks a Manager for Accounts Receivable Operations (Spanish) to lead end-to-end A/R service delivery for Spanish-language markets. You will manage a 7–8 person team, ensure accurate invoicing and payment processing, and collaborate with Collections, Tax, and regional Finance to resolve issues.

You will drive process improvements, monitor SLAs, and coordinate cross-functional support to deliver strong customer experience and financial controls.

Qualifications

• Spanish-language capability appropriate for managing Spanish-language A/R operations.
• Lead and manage an operational team, including workload allocation, coaching, feedback and performance management.
• Strong Accounts Receivable operations knowledge.
• Ability to manage operational service performance across SLAs, quality, TAT, capacity, and queue aging.
• Ability to resolve complex A/R exceptions and escalations.
• Experience collaborating with cross-functional Finance and business stakeholders.
• Ability to support reconciliations and revenue-related operational activities.
• Experience identifying and driving process improvements.
• Ability to support system enhancements and business-process changes.

Responsibilities

• Lead end-to-end A/R service delivery for Spanish-language markets.
• Ensure timely and accurate generation, invoicing, delivery, and digital presentment.
• Oversee credit, rebill, refunds, card payments, and unbilled reconciliation.
• Ensure revenue-related activities comply with policies and requirements.
• Support reconciliations and revenue-impacting adjustments.

Skills

Spanish-language capability

Team leadership

Accounts Receivable

SLAs & KPIs

Cross-functional collaboration

Job description

Manager — Accounts Receivable Operations | Spanish

About the Team:

The Accounts Receivable Operations team supports customer-facing finance processes across Spanish-language markets, with responsibility for accurate and timely execution of invoice, payment, reconciliation, and related A/R activities.

The team’s operational scope includes:

• Invoice generation and manual invoicing
• Invoice delivery and digital presentment
• Credit and rebill processing
• Refunds
• Card payments
• Unbilled reconciliation
• A/R help-desk support
• Revenue-related processing and adjustments

The Manager will lead a team of approximately 7–8 employees, with responsibility for service performance, customer experience, team capability, operational controls, stakeholder relationships, and continuous process improvement.

Job Summary:

The Manager – Accounts Receivable Operations (Spanish) leads end-to-end A/R service delivery for Spanish-language markets.

The role is responsible for ensuring timely, accurate, compliant, and customer-focused execution while managing team workload, capacity, SLAs, quality, turnaround time, and operational queues.

The Manager serves as an escalation point for complex billing, payment, invoice-delivery, reconciliation, and revenue-related issues and partners with Collections, Tax, OAL, Customer Service, regional Finance teams, and other stakeholders to resolve cross-functional issues.

The position also has responsibility for people leadership, process improvement, system enhancements, operational controls, and change implementation.

Key Responsibilities:

A/R Service Delivery

• Lead end-to-end Accounts Receivable service delivery for Spanish-language markets.
• Ensure timely and accurate execution of invoice generation, manual invoicing, invoice delivery, and digital presentment.
• Oversee credit and rebill activities, refunds, card payments, chargebacks, unbilled reconciliation, and A/R help-desk support.
• Ensure applicable revenue-related activities are processed accurately and in accordance with established corporate policies and service requirements.
• Support reconciliation of receivable and unearned accounts and processing of revenue-impacting adjustments.

Operational Performance

• Establish clear priorities and allocate workloads across the team.
• Manage capacity and operational coverage.
• Monitor and manage:
• SLAs
• Quality
• Turnaround time
• Aging of operational queues
• Identify service-performance risks and coordinate corrective actions.
• Maintain reliable and customer-focused operational delivery.
• Resolve complex billing, payment, delivery, and reconciliation exceptions.
• Act as an escalation point for internal stakeholders and regional Finance teams.
• Coordinate cross-functional resolution of issues affecting A/R operations and customer experience.
• Ensure escalations are appropriately investigated and driven toward resolution.
• Lead and develop a team of approximately 7–8 employees.
• Set clear performance expectations.
• Provide coaching and ongoing feedback.
• Support employee development and capability building.
• Manage performance and workload.
• Promote knowledge sharing across the team.
• Train or coordinate training for system, process, and policy changes where required.

Stakeholder Management

• Partner with Collections, Tax, OAL, Customer Service, regional Finance teams, and other relevant stakeholders.
• Develop and maintain productive relationships with key internal and local-country stakeholders.
• Act as a liaison across relevant revenue-cycle organizations to ensure business requirements are understood and addressed.
• Work across organizational boundaries to improve the end-to-end customer experience.

Process & System Improvement

• Identify opportunities to improve departmental processes and procedures.
• Propose and initiate business-process improvements.
• Identify opportunities for system enhancements.
• Partner with relevant organizations to support implementation of system and process changes.
• Support adoption of approved improvements across the team.
• Contribute to sustained operational efficiency and service-quality improvement.

Mandatory Requirements

Based strictly on the supplied role description, the following capabilities are essential:

• Spanish-language capability appropriate for managing Spanish-language A/R operations.
• lead and manage an operational team, including workload allocation, coaching, feedback, performance management, and capability development.
• Strong Accounts Receivable operations knowledge.
• Ability to manage operational service performance across SLAs, quality, TAT, capacity, and queue aging.
• Ability to resolve complex A/R exceptions and escalations.
• Experience collaborating with cross-functional Finance and business stakeholders.
• Ability to support reconciliations and revenue-related operational activities.
• Experience identifying and driving process improvements.
• Ability to support system enhancements and business-process changes.
• Strong stakeholder-management and communication capability.