Manager - Software Engineering (Digital Commerce) - Salesforce

Columbia Sportswear Company; Bengaluru; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Columbia Sportswear Company is seeking a Delivery Manager/Software Manager within its Digital Technology group to lead teams delivering Enterprise Ecommerce and Customer Service solutions. You will oversee SFCC, OMS, and Service Cloud platforms, ensuring quality, security, reliability, and scalable integrations across multiple squads and cross-functional teams.

You will mentor engineers, drive DevOps practices, and align delivery with business roadmaps while improving team effectiveness and

Qualifications

• Bachelor level degree or equivalent professional experience.
• 8–12 years of professional experience in software engineering or technical delivery leadership.
• Strong experience with enterprise ecommerce platforms, preferably Salesforce Commerce Cloud (SFCC).
• Strong understanding of order management systems (OMS) including order orchestration, fulfillment, inventory, returns, refunds, and lifecycle management.
• Experience with Salesforce Order Management or comparable OMS platforms.
• Familiarity with Salesforce Service Cloud and customer service integrations preferred.
• Experience managing engineering teams for enterprise applications and integrations.
• Strong understanding of ecommerce architecture and workflows.

Responsibilities

• Lead teams delivering design, development, testing, deployment, maintenance, monitoring and support of digital commerce platforms.
• Ensure thoughtful application design, technical quality, and alignment with business objectives.
• Build subject matter expertise across ecommerce, order management, and customer service platforms.
• Coordinate delivery across multiple teams and stakeholders with prioritized backlogs.
• Identify dependencies, manage risks, and align technical delivery with roadmaps.
• Balance new capabilities, operational support, debt, modernization, and stability.
• Lead agile delivery practices and manage planning, backlog refinement, reviews and retrospectives.
• Mentor and develop engineers, build team capabilities and conduct coaching.
• Oversee CI/CD, DevOps practices, and release management for reliability.
• Stay current on ecommerce tech trends and Salesforce capabilities.

Skills

SFCC

OMS

Service Cloud

Agile Leadership

DevOps

APIs

Education

Bachelor degree or equivalent

Job description

Columbia Sportswear Company connects active people with their passions and is a global multi-brand leader in outdoor, active, and lifestyle products, including apparel, footwear, accessories, and equipment. Founded in 1938 in Portland, Oregon, the company’s brands are sold in 122 countries. Alongside its flagship Columbia brand, the company owns Mountain Hardwear, SOREL, and prAna — together spanning hiking, trail running, snow sports, fishing, hunting, mountaineering, yoga, climbing, and everyday outdoor lifestyle apparel and footwear. With a strong global presence across wholesale, direct-to-consumer, and e-commerce channels, Columbia Sportswear Company India Sourcing Pvt Ltd plays a key role in supporting the organization’s sourcing and supply chain operations worldwide.

ABOUT THE POSITION

Although we’re an apparel and footwear-focused company, technology is central to everything we do. Columbia Sportswear’s Digital Technology (CDT) group enables an IT infrastructure and applications across four global brands, a global supply chain, and 500+ geographically dispersed stores. These teams support in-store, mobile, and data platforms to enhance customer interface and service in an ever-evolving industry.

The Delivery Manager/Software Manager, Digital Commerce leads teams responsible for the design, development, testing, deployment, monitoring, and support of Enterprise Ecommerce and Customer service solutions. Ensures quality, security, privacy, reliability, availability, maintainability, performance, and integrations of solutions throughout. Oversees delivery across Salesforce Commerce Cloud (SFCC), Salesforce Order Management System (OMS), and Salesforce Service Cloud platforms. Advances the teams’ technical foundation to deliver modern, simple, and secure solutions while developing engineering talent and driving continuous improvement. Scope of delivery and sphere of influence spans multiple squads and cross-functional teams supporting digital commerce operations.

HOW YOU’LL MAKE A DIFFERENCE

• Responsible for managing teams delivering the design, development, testing, deployment, maintenance, monitoring, and support of digital commerce platforms and applications.
• Ensures thoughtful application design, technical quality, and alignment with business objectives.
• Builds subject matter expertise across ecommerce, order management, and customer service platforms.
• Oversees and coordinates delivery across multiple teams. Partners with Product Owners, Solution Architects, and business stakeholders to establish priorities, refine backlogs, and ensure work is appropriately scoped and sequenced.
• Identifies dependencies, manages risks, and ensures alignment between technical delivery and business roadmaps.
• Balances new capabilities, operational support, technical debt, modernization, and platform stability.
• Leads agile delivery practices, including planning, backlog refinement, reviews, and retrospectives. Establishes delivery expectations, monitors team capacity and performance, and drives accountability for commitments.
• Actively seeks opportunities to improve team effectiveness, predictability, and collaboration.
• Partners with Solution Architects and technical leads to understand, define, and adopt enterprise architecture patterns and technology goals.
• Provides oversight of solutions across Salesforce Commerce Cloud, Salesforce OMS, and Service Cloud.
• Ensures integration patterns and technical decisions support scalable, reliable, and cost-effective business operations.
• Manages, mentors, and develops software engineers and technical team members. Provides coaching, performance feedback, career development, and support for individual growth.
• Builds team capabilities through hiring, resource planning, knowledge sharing, and opportunities for technical development.
• Establishes and manages quality standards across teams. Leverages automation where possible. Ensures application performance, uptime, and scale. Oversees testing, code quality, security, and release management practices. Drives resolution of complex defects, integration issues, and technical bottlenecks.
• Improves software development lifecycle processes and ensures operational documentation and support playbooks are maintained.
• Oversees the health, availability, and performance of production commerce platforms. Coordinates incident response, root cause analysis, and corrective actions.
• Ensures proactive monitoring and alerting mechanisms are in place to identify issues before they impact consumers, customer service operations, and business stakeholders.
• Collaborates with cross-functional teams to support end-to-end commerce workflows, including product and pricing integrations, cart and checkout, order orchestration, fulfillment, returns, refunds, and customer service processes. Ensures reliable integration and data flow between commerce platforms and downstream enterprise systems.
• Employs DevOps practices to advance the technical foundation of solutions.
• Drives improvements in CI/CD, deployment automation, operational readiness, and platform reliability.
• Stays current on ecommerce technology trends and Salesforce platform capabilities. Ensures solutions remain modern, simple, and secure.

YOU HAVE

• Bachelor’s degree, applicable certification or equivalent experience.
• Typically requires 8–12 years of professional experience, including experience leading software engineering or technical delivery teams.
• Strong experience with enterprise ecommerce platforms, preferably Salesforce Commerce Cloud (SFCC).
• Strong understanding of order management systems (OMS), including order orchestration, fulfillment, inventory, returns, refunds, and order lifecycle management.
• Experience with Salesforce Order Management or comparable enterprise OMS platforms.
• Familiarity with Salesforce Service Cloud and customer service integrations preferred.
• Experience managing engineering teams responsible for enterprise applications and integrations.
• Strong understanding of ecommerce architecture, including storefront, checkout, payment, order management, and fulfillment workflows.
• Experience delivering complex, cross-functional technology initiatives involving multiple platforms and business stakeholders.
• Experience managing agile software development teams, including sprint planning, capacity management, backlog prioritization, and delivery forecasting.
• Experience in design and development of enterprise CI/CD processes and DevOps practices.
• Working knowledge of APIs, middleware, event-driven integrations, and enterprise system architecture.
• Experience with production support, incident management, root cause analysis, and operational monitoring.
• Experience establishing engineering quality standards, automated testing practices and release management processes.
• Strong understanding of SDLC and change management.
• Experience managing technical resources, including hiring, performance management, coaching, and career development.
• Excellent project and time management skills.
• Ability to work and collaborate with cross-functional teams and manage partner expectations.
• Ability to influence without direct authority.
• Excellent communication skills, both written and oral.
• Ability to evaluate processes and drive continuous improvement.
• Ability to foster new ideas and concepts and make decisions surrounding complex issues.
• Strong understanding of retail and ecommerce business processes.
• Experience with Salesforce ecosystem technologies and enterprise integrations preferred.
• Experience working with distributed or offshore engineering teams preferred.

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This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.