Manager Settlements

Standard Chartered India; Chennai District; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Flexible working options

Annual leave and sabbatical

Wellbeing program

Learning and development

Retirement savings and life insurance

Job summary

Standard Chartered Bank India is seeking an experienced operations leader to oversee custody services, including gold custody and FOFs, through client service management, processing, and risk reporting.

The ideal candidate has 10+ years in banking/finance, strong experience in securities services, and a proven ability to manage outsourcing partners and drive process improvements. The role involves leading offshore teams and collaborating with stakeholders to scale operations.

Qualifications

• Minimum 10+ years of experience in banking/financial sector, Securities Services.
• Bachelor’s degree in Banking/Finance/Information Technology or similar.
• Experience in working with outsourcing partners.
• Track record of leading change and defining operational processes for new business lines.

Responsibilities

• Lead and process custody transactions daily (safekeeping, transfer, reconciliations, billing).
• Define, document, implement, and maintain scalable operational frameworks.
• Drive continuous quality improvement and automation across conventional assets.
• Manage offshore outsourcing team and empower the team to take on greater responsibilities.
• Collaborate with stakeholders to ensure seamless and scalable operations.
• Drive the implementation of new clients, products, and services.
• Support various projects.
• Resolve queries raised by clients and stakeholders with Compliance guidance.
• Lead onboarding of clients to facilitate operational takeover and setup of new relationships.
• Ensure adherence to KYC/AML/sanction regulations and risk controls.

Skills

Business Communications

Conflict and Crisis Management

Data Analytics tool

Microsoft Office

Education

Master's degree in Banking/Finance/Information Technology

Job description

Job Description:

Job Summary

The prospect candidate would be primary responsible for managing custody services offering (including Gold custody & FOFs) comprising of client service management, transaction processing, systems maintenance, and monitoring, reporting and operational risk reporting.

• An experienced operations professional in the banking or financial sector with Securities Services and minimum 10+ years of experience, across Gold Custody and conventional asset services (client onboarding, securities trade/clear/settlement/corporate actions, billing, payments, regulatory reporting, reconciliation, exception handling and business continuity management) project management, business enablement, business analyst.
• Bachelor’s degree in Banking/Finance/Information Technology or a similar subject or comparable professional training.
• Experience in working with and managing outsourcing partners.
• Preferably, a track record of leading change and defining operational processes for new business lines.

Key

Key Responsibilities

• To effectively lead, manage and process Standard Chartered Bank custody transactions (safekeeping, transfer, reconciliations, billing) on daily basis and elevate any exceptions which requires immediate resolution.
• Define, document, implement, and maintain scalable and efficient operational frameworks.
• Drive continuous quality improvement and automation across conventional assets.
• Manage a growing offshore outsource team and empower the team to take on greater responsibilities.
• Collaborate with stakeholders across the organization to ensure seamless and scalable operations.
• Drive the implementation of new clients, products, and services.
• Support various projects.
• Resolve queries raised by clients and stakeholders, seeking guidance from Compliance where required.
• Lead and engage with new on-boarding of clients to facilitate the operational take over and set-up of new relationship.
• Take active interest in changes to the Financial Services industry.
• Form an integral part of the front to back process flow. Review processes and procedures to identify weaknesses/inefficiencies and recommend remedial action as required.
• Work with Compliance to understand new regulatory requirements and ensure we fulfil our obligations.
• Lead hubbing of operations right shoring for FSS markets.

Others

• To undertake periodic self assessment on key controls to assess the proper functioning and adequacy of existing controls.
• Assist in coordinating facilitating and promoting understanding of operational risk and in implementation and the management of it.
• To effectively manage and process Standard Chartered Bank and Regional Securities Services custody (conventional + Digital) transactions (Corporate actions, Settlements, Billing) on a daily basis and lift any transactions which requires immediate resolution.
• Ensure that turnaround times in respect of processing various transactions are met on a constant basis as per agreed SLA with respective units.
• Ensure that all enquiries / complaints are resolved within the agreed turnaround timelines.
• To develop strong working relationship with GBS to ensure that transaction processing across securities services processes are carried out with minimal risks and with high quality standards.
• To develop key working relationships with internal customers and support units etc.
• To ensure that Department Operating Instructions (DOI), checklists, SLA are kept up to date, and shared with the team-members and reviewed to ensure practicing of the same.
• Ensure Adherence by unit to the Group and country policy and procedures.
• Ensure adherence on an ongoing basis to all requirements of KYC/AML/sanction regulations as may be issued from time to time.
• Avoid revenue leakage and ensure that there are no debits to P&L Accounts without appropriate authority
• Ensure that all internal account reconciliation escalations are addressed on a daily basis and correction entries passed where required e.g. sundry, erroneous, CSA accounts etc.
• To ensure that any nostro un-reconciled entries are escalated are kept to a minimum and are resolved daily.
• Initiate transfer of best practices to/from other processing centers.
• Live the values of SCB at all times.
• To lead and participate in projects initiated for risk-mitigation, service improvement, technology upgrade, regulatory etc.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• Securities Services and Cash Operations
• Support Unit Dept (Finance, Admin, IT)
• Other Business Unit, Group Functions and Process/Product Owners
• Project/Change team
• FSS governance
• FSS global heads

External

• All clients

Skills And Experience

• Business Communications
• Conflict and Crisis Management
• Data Analytics tool
• Microsoft office

Qualifications

• Master's degree in Banking/Finance/Information Technology or a similar subject or comparable professional training

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.