Manager - Services, Small & Medium Business (AP)

Mastercard; Gurugram District; Hybrid; INR 2,500,000 - 4,000,000; Full time

Job summary

Mastercard is seeking a Manager, Services to lead the SME Services strategy for the Asia Pacific region, driving monetizable offerings and revenue growth. You will partner with Product, Sales and Delivery to shape the roadmap, pilot new solutions, and ensure strong post-sale outcomes in a multi-market environment.

The role requires strong strategy, GTM execution, and executive communication skills, with the ability to operate in a matrixed setting and travel to client sites as needed.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• Experience in strategy, GTM execution, or scalable products/services.
• Ability to influence outcomes against growth targets.
• Strong understanding of payments industry and CNF priorities.

Responsibilities

• Lead development and execution of SME Services strategy across AP.
• Build and execute GTM approach for SME Services including segmentation, value prop, pricing.
• Partner with Product, Sales, Delivery, Studios, Analytics and account teams on roadmap and pilots.
• Improve portfolio performance by embedding governance, playbooks, and scalable tools.

Skills

Strategic thinking

Go-to-market execution

Cross-functional leadership

Pricing & packaging

Revenue growth focus

Stakeholder management

Executive communication

Payments industry knowledge

Education

Bachelor's degree

Advanced degree

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager - Services, Small & Medium Business (AP)

At Mastercard, we have a compelling opportunity to scale a high-value Services business for our Commercial customers-extending the success of our Consumer model across Commercial & New Payment Flows (CNPF).

We are seeking a strategic and entrepreneurial Manager, Services to help drive this ambition in the Asia Pacific region.

This role will lead the development and execution of the SME Services strategy, helping define and activate a strong go-to-market approach that unlocks new revenue streams, expands monetizable offerings, and strengthens performance discipline across CNPF.

Partnering closely with Product, Sales, Delivery, and Mastercard account teams, this manager will support pipeline growth, deliver customer-centric solutions, and drive disciplined execution.

Key Responsibilities

The candidate will be responsible for supporting the AP region to:

• Lead the development and execution of the SME Services strategy across AP, expanding existing offerings and identifying new monetizable opportunities aligned to CNPF priorities.
• Build and execute the go-to-market approach for SME Services, including segmentation, value proposition, packaging, pricing, and channel strategy to drive adoption and revenue growth.
• Partner cross-functionally with Product, Sales, Delivery, Studios, Analytics, and account teams to develop the SME services roadmap, pilot new solutions, and ensure strong post-sale execution and client outcomes.
• Strengthen portfolio performance by embedding governance, codifying best practices, sharing playbooks across regions, and building scaled tools, insights, and automation to improve efficiency and time-to-value.
• Build strong relationships with customers, fintechs, ecosystem partners, and internal stakeholders while representing SME Services through thought leadership, client engagement, and market-facing forums as appropriate.

Qualifications

• Education: Bachelor's degree required; advanced degree preferred.
• Experience: Proven experience in strategy, go-to-market execution, or launching scalable products/services with commercial impact across complex, multi-market environments.
• Demonstrated ability to manage initiatives and influence outcomes against ambitious growth targets.
• Industry/Technical: Strong understanding of the payments industry and Commercial New Payment Flows; ability to leverage payments technology and innovation to solve client problems; strong financial and business acumen.
• Leadership & Collaboration: Strong consultative problem-solving skills; effective executive communication and stakeholder management; comfort operating in highly matrixed, cross-functional settings.
• Certifications: Relevant industry certifications preferred.
• Availability to be in the office 3 times per week.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.