Manager - Services Small And Medium Business AP

Mastercard; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Mastercard is seeking a Manager - Services, Small & Medium Business (AP) to scale a high-value SME Services portfolio across Asia Pacific. The role focuses on developing and activating a strong go-to-market approach, unlocking new revenue streams, and driving disciplined execution with cross-functional teams including Product, Sales, Delivery, Studios and Analytics.

The role emphasizes strategic leadership, governance, and collaboration with customers, fintechs, and partners to grow monetizable

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Proven experience in strategy, go-to-market execution, or launching scalable products/services with commercial impact across complex, multi-market environments.
• Demonstrated ability to manage initiatives and influence outcomes against ambitious growth targets.
• Strong understanding of the payments industry and Commercial New Payment Flows; ability to leverage payments technology to solve client problems.
• Strong consultative problem-solving skills; executive communication and stakeholder management in matrixed settings.
• Relevant industry certifications preferred.

Responsibilities

• Lead the development and execution of the SME Services strategy across AP, expanding offerings and monetizable opportunities aligned to CNPF priorities.
• Build and execute the go-to-market approach for SME Services, including segmentation, value proposition, packaging, pricing, and channel strategy to drive revenue growth.
• Partner cross-functionally with Product, Sales, Delivery, Studios, Analytics, and account teams to develop the SME services roadmap and pilot new solutions.
• Strengthen portfolio performance by embedding governance, sharing playbooks, and building scaled tools and automation for efficiency.
• Build relationships with customers, fintechs, ecosystem partners, and internal stakeholders representing SME Services in thought leadership and forums.

Skills

Strategy development

Go-to-market execution

Cross-functional collaboration

Executive communication

Payments industry understanding

Commercial impact

Leadership & influence

Education

Bachelor's degree

Advanced degree preferred

Job description

Job Description:

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Manager - Services, Small & Medium Business (AP)

At Mastercard, we have a compelling opportunity to scale a high-value Services business for our Commercial customers—extending the success of our Consumer model across Commercial & New Payment Flows (CNPF).
We are seeking a strategic and entrepreneurial Manager, Services to help drive this ambition in the Asia Pacific region.
This role will lead the development and execution of the SME Services strategy, helping define and activate a strong go-to-market approach that unlocks new revenue streams, expands monetizable offerings, and strengthens performance discipline across CNPF.
Partnering closely with Product, Sales, Delivery, and Mastercard account teams, this manager will support pipeline growth, deliver customer-centric solutions, and drive disciplined execution.

Key Responsibilities

The candidate will be responsible for supporting the AP region to:

• Lead the development and execution of the SME Services strategy across AP, expanding existing offerings and identifying new monetizable opportunities aligned to CNPF priorities.
• Build and execute the go-to-market approach for SME Services, including segmentation, value proposition, packaging, pricing, and channel strategy to drive adoption and revenue growth.
• Partner cross-functionally with Product, Sales, Delivery, Studios, Analytics, and account teams to develop the SME services roadmap, pilot new solutions, and ensure strong post-sale execution and client outcomes.
• Strengthen portfolio performance by embedding governance, codifying best practices, sharing playbooks across regions, and building scaled tools, insights, and automation to improve efficiency and time-to-value.
• Build strong relationships with customers, fintechs, ecosystem partners, and internal stakeholders while representing SME Services through thought leadership, client engagement, and market-facing forums as appropriate.

Qualifications

• Education: Bachelor’s degree required; advanced degree preferred.
• Experience: Proven experience in strategy, go-to-market execution, or launching scalable products/services with commercial impact across complex, multi-market environments.
• Demonstrated ability to manage initiatives and influence outcomes against ambitious growth targets.
• Industry/Technical: Strong understanding of the payments industry and Commercial New Payment Flows; ability to leverage payments technology and innovation to solve client problems; strong financial and business acumen.
• Leadership & Collaboration: Strong consultative problem-solving skills; effective executive communication and stakeholder management; comfort operating in highly matrixed, cross-functional settings.
• Certifications: Relevant industry certifications preferred.
• Availability to be in the office 3 times per week.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.