Director, Salesforce Program Leader

Leadout Capital; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Leadout Capital is seeking an Engagement Delivery Director in Mumbai to lead senior, high-impact Salesforce platform programs. You will be the principal accountable SME, driving ROI, adoption, and revenue protection across multi-cloud and AI initiatives.

In this role, you will manage governance, executive stakeholders, and cross-functional teams, while shaping the delivery methodology and ensuring successful client outcomes with a focus on measurable business value.

Qualifications

• 15+ years of experience in consulting or strategic advisory roles managing large-scale SaaS/CRM programs.
• Deep Salesforce platform expertise including integration and data migration patterns; knowledge of Agentforce use cases and data cloud dependencies.
• Exceptional communication and presentation skills with proven C-level relationship-building ability.
• Experience in strategic account recovery, risk mitigation, and driving platform adoption in complex environments.
• Experience working in a multi-cultural, geographically distributed environment.
• Leadership of pre-sales & delivery teams, fostering learning, and driving career growth and inclusion.
• Mastery of program management methodologies (Agile, Hybrid) for complex enterprise settings, including AI solutions.
• Self-starting mindset with high autonomy and influence across matrixed organizations.
• Ability to lead consultants in a matrix structure toward common goals and navigate organizational landscapes.
• Degree or equivalent; professional certifications add value.

Responsibilities

• Program accountability for governance to deliver value-realization and recovery plans for strategic accounts.
• Engage with C-level stakeholders to define success metrics and demonstrate ROI.
• Provide strategic oversight to ensure delivery aligns with business objectives.
• Identify and manage risks, dependencies, and scope changes; handle executive escalations.
• Support pre-sales in scoping, change management, and expansion opportunities for AI and digital agents.
• Define and oversee complex engagement models (T&M, Fixed Price) and track delivery health.
• Offer guidance to customer, partner, and internal teams to ensure cohesive outcomes.
• Act as a deep subject-matter expert on Salesforce, including new products and data migrations.
• Ensure compliance with MSA/SOW terms and delivery practices.

Skills

Experience 15+ yrs

Salesforce platform expertise

Executive presence

Account recovery

Cross-cultural experience

Team leadership

Program management methodologies

Autonomy / self-starter

Leadership in matrix environments

Education

Degree or equivalent relevant experience

PMI-ACP / PMP / PgMP / Prince2 or Salesforce Certification

AI/ML delivery credential valued

Job description

As an Engagement Delivery Director, you are a senior individual contributor and a foremost expert in delivering intended business value from the Salesforce platform. This is a fully-billable, high-impact role deployed as a Delivery Leader to our strategic and complex customer engagements.

You will be responsible for the end-to-end success of programs, with a primary focus on maximizing platform adoption, demonstrating ROI, and mitigating revenue or license attrition risk. You will ensure that emerging capabilities, including agentic and generative AI programs, are delivered on time, within budget, and with a strict focus on quantifiable business outcomes.

You will act as the key strategic advisor and point of accountability, building trust with executive stakeholders and ensuring the customer's long-term success on the platform.

Core Responsibilities:

• Program Accountability: Assume ultimate accountability for establishing, executing and overseeing program governance to deliver strategic value-realization and recovery plans for strategic customer accounts, ensuring clear governance frameworks for complex multi-cloud and enterprise AI implementation roadmaps.

• Executive Stakeholder Management: Engage directly with C-level stakeholders to build trust, define success metrics, and demonstrate measurable platform ROI. You will lead all executive stakeholder forums, like Steering Committees, focusing heavily on Performance Evaluation & ROI to help customers quantify the financial and operational business value of their AI investments.

• Strategic Advisory: Serve as the primary, billable expert providing strategic oversight to ensure program delivery aligns with the customer's core business objectives.

• Risk & Scope Management: Proactively identify, assess, and manage program risks, dependencies, and scope changes. You will own the executive-level escalation process and translate complex technical issues—such as AI compliance, data readiness, and security boundaries—into clear business implications.

• Commercial Acumen: Lead and support pre-sales teams in initial scoping, change management, and identifying opportunities for expansion of the running program, accurately sizing the organizational change management and delivery effort required for generative AI and digital agent rollouts.

• Delivery Governance: Define, structure, and oversee complex engagement models (e.g., T&M, Fixed Price), ensuring all delivery commitments, milestones, and scope are meticulously managed. You will champion an AI-First Delivery & Engineering methodology from a management perspective, tracking program health, team velocity, and delivery efficiency.

• Cross-Functional Influence: Provide expert guidance and strategic direction to customer, partner (SI), and internal teams (e.g., MuleSoft, UI/UX, technical PODs) to ensure cohesive and successful program outcomes.

• Subject Matter Expertise: Act as a deep subject matter expert on the Salesforce platform, including new products, industry trends, and best-practice implementation strategies involving custom development, integration, and data migration.

• Contract Management: Prior experience in understanding and working with MSA/SOW and ensuring delivery is compliant to the terms laid out there.

Required Skills & Experience:

• Experience: 15+ years of experience, predominantly in consulting or strategic advisory roles, managing large-scale, complex SaaS/CRM program implementations.

• Platform Expertise: Deep expertise in the Salesforce platform and ecosystem, including common implementation patterns, integration challenges, custom development, and data migration strategies, and foundational understanding of Agentforce use cases and data cloud dependencies.

• Executive Presence: Exceptional communication and presentation skills, with a proven ability to build C-level relationships, navigate difficult conversations, and negotiate high-stakes outcomes.

• Account Recovery: Proven experience in strategic account recovery, risk mitigation, and driving platform adoption in complex, at-risk customer environments.

• Cross-cultural experience: Must have prior experience working in a multi-cultural environment with teams and stakeholders geographically spread.

• Team management: Prior experience leading the program pre-sales & delivery team by fostering continuous learning and ensuring members are well-trained, while supporting and driving career growth, personal and team development, well-being, diversity, and inclusion.

• Methodology: Demonstrated mastery of program management methodologies (Agile, Hybrid) and the ability to apply them to complex enterprise environments, including adapting agile frameworks to support the iterative testing and validation loops unique to generative AI solutions.

• Mindset: A self-starting, individual contributor mindset with the ability to operate with a high degree of autonomy and influence across matrixed organizations.

• Leadership: Ability to lead a team of consultants in a matrix environment towards a common goal while navigating customer & internal organizational landscape.

• Education: Degree or equivalent relevant experience.

• Certifications: Must have at least either of these Project management certification (PMI-ACP / PMP / PgMP / Prince 2) and having Salesforce Certification is an asset. An AI Associate or related AI/ML delivery credential is highly valued.