Manager - S2P Process Excellence

Diageo; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Diageo in Bengaluru invites an experienced Manager - S2P Process Excellence to drive end-to-end improvements across Source to Pay. You will collaborate with global stakeholders, lead continuous improvement initiatives, and mentor Lean Six Sigma projects to raise efficiency and quality.

You will partner with GBS and business teams, apply data-driven approaches, and shape a culture of process excellence, automation, and customer focus within a fast-moving FMCG environment.

Qualifications

• Background in Source to Pay in a Global FMCG organisation or Service Provider servicing FMCG accounts is essential to the role.
• Certified Black Belt in Lean Six Sigma from reputed institutes and/or organisations.
• Strong knowledge of Quality and Process Improvement Methodologies (Six Sigma, LEAN).
• 8-12 years of professional experience, with 5+ years, of experience working with the senior management team.
• Strong understanding of the relationship between process, organization, and business objectives.
• Ability to innovate and enhance procedures and methods to increase productivity & cost-effectiveness.
• Excellent communication and customer management skills.
• Proficiency with MS Office (Excel, Power Point) and Minitab.

Responsibilities

• Develop process improvement and innovation strategy for the aligned business towers / segments working closely with customer / business / IT / PMO / process stakeholders.
• Responsible for overall end to end customer experience / satisfaction; service delivery health and continuous improvement projects for the aligned business towers/segments.
• Plan, Identify and Implement CI projects and manage process improvement program for the assigned Business.
• Plan and drive value stream / process mapping workshops to map current state and identify waste and improvement opportunities to create a lean and agile future state design of the value streams/processes delivering efficiency and effectiveness goals against the targets / benchmarks.
• Support partner concerns, customer complaints/issues, Root Cause Analysis, Data Analytics and Action Planning to provide solutions to address and mitigate the risk/issues.
• Work in partnership with operations managers and capability leader to study and analyze trends in process improvements, transformation, intelligent process automation and plan targeted interventions to bridge capability gaps by ensuring right training interventions.
• Provide regular updates on quality initiatives and process improvement projects to key project stakeholders across the organization as required.
• Mentor Process Improvement Teams to improve internal quality and customer satisfaction (CSAT/ NPS).
• Mentor Lean and Green Belt projects across the function to drive process improvements and efficiency.

Skills

Source to Pay

Lean Six Sigma

Six Sigma

Process Improvement

Education

Lean Six Sigma Black Belt certification

Tools

MS Office (Excel + PowerPoint)

Minitab

Job description

About the Function

Digital & Technology (D&T) is transforming how Diageo works, from how we source ingredients to how we connect with customers and consumers around the world. This is where data, technology and creativity come together to solve real business challenges and unlock new opportunities. Whether it’s building platforms, using data to drive decisions or shaping digital experiences, the work here has tangible impact across every part of our business. You’ll be part of a team that’s constantly learning, experimenting and pushing boundaries, with the freedom to explore new ideas and the support to turn them into reality.

About the role

As Manager - S2P Process Excellence, you will work closely with the senior management team to drive Process Excellence Initiatives and Projects across the Source to Pay Function and bring efficiencies and effectiveness in processes. This could be an individual contributor or team leader role and requires you to work in partnership with various stakeholders across the Global Business Services (GBS) and broader business/markets/regions. This role is pivotal to develop a culture of Process Excellence and Innovation, by strengthening the quality of end to end processes.

Key responsibilities and accountabilities

• Develop process improvement and innovation strategy for the aligned business towers / segments working closely with customer / business / IT / PMO / process stakeholders.
• Responsible for overall end to end customer experience / satisfaction; service delivery health and continuous improvement projects for the aligned business towers/segments.
• Plan, Identify and Implement CI projects and manage process improvement program for the assigned Business.
• Plan and drive value stream / process mapping workshops to map current state and identify waste and improvement opportunities to create a lean and agile future state design of the value streams/processes delivering efficiency and effectiveness goals against the targets / benchmarks.
• Support partner concerns, customer complaints/issues, Root Cause Analysis, Data Analytics and Action Planning to provide solutions to address and mitigate the risk/issues.
• Work in partnership with operations managers and capability leader to study and analyze trends in process improvements, transformation, intelligent process automation and plan targeted interventions to bridge capability gaps by ensuring right training interventions.
• Provide regular updates on quality initiatives and process improvement projects to key project stakeholders across the organization as required.
• Mentor Process Improvement Teams to improve internal quality and customer satisfaction (CSAT/ NPS).
• Mentor Lean and Green Belt projects across the function to drive process improvements and efficiency.

Experience/skills required

• Background in Source to Pay in a Global FMCG organisation or Service Provider servicing FMCG accounts is essential to the role.
• Certified Black Belt in Lean Six Sigma from reputed institutes and/or organisations.
• Strong knowledge of Quality and Process Improvement Methodologies (Six Sigma, LEAN).
• 8-12 years of professional experience, with 5+ years, of experience working with the senior management team.
• Strong understanding of the relationship between process, organization, and business objectives.
• Ability to innovate and enhance procedures and methods to increase productivity & cost-effectiveness.
• Excellent communication and customer management skills.
• Proficiency with MS Office (Excel, Power Point) and Minitab.

Working with Us

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one. We recognize and value performance, offering our people a highly competitive Rewards and Benefits package including: Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible. We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team. Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Worker Type

Worker Type :Regular Primary Location:Bangalore Karle Town SEZ Additional Locations : Job Posting Start Date : 2026-08-28

About Diageo

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.