Manager - Risk and Loss Mitigation

HDFC ERGO General Insurance; Navi Mumbai; Sur place; INR 2 400 000 - 3 600 000; Plein temps

Résumé du poste

HDFC ERGO General Insurance in Maharashtra, India seeks a Manager in Risk and Loss Mitigation to lead fraud investigations and manage vendor partnerships.

You will visit police stations weekly, supervise 15–20 vendors, perform analytics, train investigators, and streamline processes to reduce investigation time and costs. The role requires 4+ years of experience and masters/LLB, fluent in Hindi, English and Marathi.

Qualifications

• Masters in Forensic Science or LLB required.
• 4+ years of experience in fraud investigation or risk.
• Proficient in Hindi, English and Marathi.
• Proficient with MS Excel, Word and PowerPoint; tech-savvy.
• Experience handling third-party and OD claims investigations.
• Available to join within 30 days.

Responsabilités

• Visit police stations for complaints weekly.
• Lead a team of 15–20 vendors with fortnightly reviews.
• Perform fraud analytics and provide monthly MIS.
• Share best case studies to promote best practices.
• Design and deliver fraud training for investigators quarterly.
• Re-engineer processes to reduce investigation TAT and cost.
• Provide timely updates on escalations within 24 hours.
• Provide detailed feedback on open cases weekly.

Connaissances

Hindi

English

Marathi

MS Excel

MS Word

PowerPoint

Tech-savvy

Formation

Master's in Forensic Science

LL.B.

Description du poste

End Date 20 Nov 2026

Required Experience 5 - 10 years

Basic Section

New Job Title Manager - Risk and Loss Mitigation

No. Of Openings 1

Grade M

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Enabling Function

Business Function Risk and Loss Mitigation

Cost Center Risk and Loss Mitigation

Cost Center Code 1671

Department Risk and Loss Mitigation

Function Risk and Loss Mitigation

Business Zone NA

Job Role TM - FCU

Country India

Region West

State Maharashtra

Physical Branch Mumbai - Thane

Branch Code 2102

Type of Office Corporate

Skill

Any Graduate

Job Description

JOB PROFILE

Department

Risk and Loss Mitigation

Function

Risk and Loss Mitigation

Position

Manager

Band

M

Location

Maharashtra

Reporting To

Regional Manager

Our Vision

To be the most admired insurance company that enables the continued progress of customers by

being responsive to their needs.

HDFC ERGO as an Employer

• We believe in Sensitivity
• We drive Excellence
• We uphold Ethics

About HDFC ERGO General Insurance Co. Ltd.

HDFC ERGO General Insurance Company Limited was promoted by erstwhile Housing Development Finance Corporation Ltd. (HDFC), India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. Consequent to the implementation of the Scheme of Amalgamation of HDFC with and into HDFC Bank Limited , one of India’s leading private sector bank (Bank), the Company has become a subsidiary of the Bank. The Company offers complete range of general insurance products ranging from motor , health , travel , home and personal accident in the retail space and products like property , marine and liability insurance in the corporate space. With a network of branches spread across wide distribution network and a 24x7 support team , the Company has been offering seamless customer service and innovative products to its customers.

• Prevents reputational losses & financial losses to company by internal/external entities indulging in fraudulent practices. Ensures optimum productivity through trigger-based intimation.
• Handling escalations and updating internal customer on claims assigned for investigation.
• Assist claims and legal team in identification & eradication of frauds.
• Responsible for filing police complaints & leading evidence.
• Updates referral triggers to maximize fraud eradication.
• Reduces loss ratio by increasing success ratios.
• Develops new techniques for investigation (forensic / biometric).
• Implementation of strategic projects.

What you’ll do:

• Visit to Police stations for Police complaints on weekly basis. Visit to Insured / Driver / Claimant location with vendor for verification on weekly basis.
• Team Handling of 15 to 20 vendors by conducting structured review on fort-nightly basis.
• Carries out fraud analytics to identify fraud prone areas and provides MIS on monthly basis.
• Shares best case studies within the team to adopt best practices on monthly basis.
• Designs & delivers fraud training programs to investigators for effective investigation on quarterly basis.
• Re-engineers process to reduce investigation TAT and investigation cost on quarterly basis.
• Provide updates/solutions on escalations within 24 hours.
• Provide detailed feedback on open cases for investigation to internal customers on weekly basis.

Key Requirements – Education & Certification

• Additional Qualification: Masters in Forensic Science / L.L.B.
• 4+ years of experience.
• Read & understand Hindi, English, Marathi language.
• Well versed with Ms Excel, Word, Power Point & tech savvy.
• Handled Third party and OD claims investigations.
• Ready to join in 30 days.

Key Requirements – Experience & Skills

• 4+ years of experience.

Remarks

The details of this position is confidential.

The decision to change/modify the specifications is at management’s discretion.