Manager - Revenue Operations & Digital Transformation

Viacom18; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Viacom18 is seeking a Manager - Revenue Operations Digital Transformation to drive automation, analytics, and technology-led solutions across Revenue Operations. You will partner with internal stakeholders to translate business problems into scalable digital initiatives and manage end-to-end programs.

Responsibilities include leading BAU revenue operations, optimizing processes, building dashboards, and collaborating with CRM and tech teams to implement AI-driven improvements.

Qualifications

• 5-7 years of Experience in Revenue Operations or related roles.
• Strong analytical and problem-solving skills with a technology-first mindset.
• Experience with CRM, analytics, and process transformation.
• SQL, Python, APIs or scripting experience is a strong advantage.

Responsibilities

• Manage BAU Revenue Operations activities including billing, revenue tracking, reporting, controls, and issue resolution.
• Drive process optimization and automation across the revenue lifecycle.
• Lead digital transformation and cross-functional programs from ideation to implementation.
• Identify opportunities for AI, GenAI, and intelligent automation across Revenue Operations.
• Build and improve dashboards, KPIs, analytics, and reporting for business decision-making.
• Work with technology teams on CRM, integrations, APIs, workflows, and automation solutions.
• Identify process gaps and drive standardization, controls, and continuous improvement.
• Manage stakeholders, adoption, and change across transformation initiatives.

Skills

Revenue Operations

Sales Operations

Digital Transformation

Analytics

Automation

Program Management

Stakeholder Management

SQL

Python

APIs

Scripting

CRM

Tools

CRM Systems

APIs

Automation Platforms

Job description

Manager - Revenue Operations Digital Transformation

Drive Revenue Operations, Digital Transformation, Automation, and Analytics to improve revenue visibility, operational efficiency, and scalability.

Partner with internal stakeholders to translate business problems into technology-led solutions.

Key Responsibilities

• Manage BAU Revenue Operations activities including billing, revenue tracking, programmatic reconciliation, reporting, controls, and issue resolution.
• Drive process optimization and automation across the revenue lifecycle.
• Lead digital transformation and cross-functional programs from ideation to implementation.
• Identify opportunities for AI, GenAI, and intelligent automation across Revenue Operations.
• Build and improve dashboards, KPIs, analytics, and reporting for business decision-making.
• Work with technology teams on CRM, integrations, APIs, workflows, and automation solutions.
• Identify process gaps and drive standardization, controls, and continuous improvement.
• Manage stakeholders, adoption, and change across transformation initiatives.

Experience Skills

• 5-7 years in Revenue Operations, Sales Operations, Business/Digital Transformation, Consulting, Analytics, or similar roles.
• Strong analytical and problem-solving skills with a technology-first mindset.
• Experience with CRM, automation, analytics, and process transformation.
• SQL / Python / APIs / scripting experience is a strong advantage.
• Strong stakeholder and program management skills.
• Experience in Digital, Media, Advertising, SaaS, or B2B is a plus.