Manager - Quality Control

Li & Fung; Gurugram District; On-site; INR 2,800,000 - 4,400,000; Full time

Job summary

Li & Fung is seeking a seasoned Manager – Quality Control (Hard Goods) at its Gurugram location. The role demands 12–15 years of relevant experience in quality control, leading inspection teams, and driving process improvements within hardline categories. Preference for candidates from agency/liaison/buying offices.

Travel will be frequent. BE/B.Tech or Diploma in Textile/Fashion is expected along with strong MS Office proficiency and excellent communication skills for cross-functional

Qualifications

• Strong product and material knowledge with good development skills, and familiar with merchandising and product development process.
• Able to work under pressure, result-oriented, good communication skills in speaking and writing to communicate with buyer/seller.
• Ability to build strong relationships with cross-functional teams and communicate effectively with internal and external parties.
• Well-organized individual, able to manage multiple tasks, strong problem-solving skills, and able to meet deadlines.
• Frequent travel is required.

Responsibilities

• Leading and coordinating inspection teams to maximize operational efficiency and quality adherence.
• Implementing strict performance management to meet and exceed LF and customers’ quality expectations.
• Conducting a thorough review of inspection reports to identify and address quality gaps promptly.
• Overseeing surveillance activities to ensure compliance and rebuild stakeholder confidence.
• Designing and delivering targeted training to enhance inspector capabilities.
• Acting as the primary liaison to restore and maintain trust between the organization and the customer with the inspection teams.
• Establishing quality control processes aligned with global standards and driving continuous improvement.
• Providing regular, transparent updates to senior management on quality metrics and corrective actions.

Skills

Leadership

Quality control

Inspection

Performance management

Data analysis

Training

Stakeholder management

Communication

Time management

Problem solving

Education

BE/B.Tech

Diploma in Textile/Fashion

Tools

MS Excel

MS PowerPoint

MS Teams

Job description

Here is what you need to know about the job: Li & Fung At Li & Fung, we’re changing the game and landscape of our industry with innovative services and solutions. Our scale allows us to act as a catalyst for change and as a convener of our supply chain partners. Starting with product design and development and including everything from compliance to raw material and factory sourcing, manufacturing control, logistics, and more, we offer end-to-end services for all stakeholders in the consumer goods industry. Our offices and teams are based in all key production markets, giving us the expertise and extensive network of supply chain partners needed to meet the diverse needs of our global customers. For over 120 years, Li & Fung has been developing networks and building long-term, meaningful relationships with our stakeholders. Despite major changes and disruptions, innovation and creativity drive our business. We constantly experiment with new ways of working to deliver value to our customers and suppliers, our shareholders, and the communities in which we live and work.

As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.

We are proud to be Great Place To Work Certified.

Job description

Position: Manager – Quality Control (Hard Goods)

Experience: 12 - 15 years of relevant experience

Location: Gurugram

Company Preference: Preferably from an agency/liaison/buying office

Product Category: Hardline Inspection

Skills

• Proven leadership capabilities in quality control and team management
• Expertise in scheduling, performance optimization, and compliance monitoring
• Strong analytical skills in report review and data interpretation
• Hands‑on experience with surveillance checks and inspection process validation
• Skilled in designing and delivering effective training programs
• Excellent communication and stakeholder management skills
• Ability to drive urgent corrective actions under tight timelines

Roles and Responsibilities

We are seeking a highly experienced Quality Control Manager in Hard Goods who can hit the ground running to rapidly transform the inspection operations and regain the trust and confidence of our key stakeholders. The selected candidate will play a key role in reversing this trend quickly and positioning LF as a trusted, quality-focused leader in inspections.

Key responsibilities include:

• Leading and coordinating inspection teams to maximize operational efficiency and quality adherence.
• Implementing strict performance management to meet and exceed LF and customers’ quality expectations.
• Conducting a thorough review of inspection reports to identify and address quality gaps promptly.
• Overseeing surveillance activities to ensure compliance and rebuild stakeholder confidence.
• Designing and delivering targeted training to enhance inspector capabilities.
• Acting as the primary liaison to restore and maintain trust between the organization and the customer with the inspection teams.
• Establishing quality control processes aligned with global standards and driving continuous improvement.
• Providing regular, transparent updates to senior management on quality metrics and corrective actions.

Urgency and Importance: This role is imperative to swiftly address quality challenges and restore confidence with our key partners. We are looking forward to an immediate and decisive leadership that is essential to build a robust and trusted quality control framework. The successful candidate will play a pivotal role in transforming LF’s inspection operations and securing long‑term partnership success.

Desired Candidate Profile

Education: BE/B. Tech /Diploma in Textile/Fashion

• Strong product and material knowledge with good development skills, and familiar with merchandising and product development process
• Able to work under pressure, result-oriented, good communication skills in speaking and writing to communicate with buyer/seller.
• Ability to build strong relationships with cross‑functional teams and communicate effectively with internal and external parties.
• Well‑organized individual, able to manage multiple tasks, strong problem‑solving skills, and able to meet deadlines.
• Well‑versed with MS team applications like Outlook, Excel, and PowerPoint

Frequent travel is required.

To know more about us please visit https://www.lifung.com/

As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.

About Li & Fung

Li & Fung is creating the supply chains of the future. As entrepreneurs, we create innovative products and provide end‑to‑end solutions for our customers. We are using speed, innovation and digitalization to transform our business in ways the industry has never seen before. Our teams thrive on collaboration and embrace diversity as a driver of innovation. We believe that our people are the source of our strength and expertise, and the reason for our success. We are committed to the creation of an educated, inclusive environment, where everyone is valued and respected, no matter who they are. We know that learning is continual and are dedicated to investing in the future of our people. We are putting purpose at the core of what we do at Li & Fung to make a difference along the supply chain and in our communities. Our goal is to create the supply chain of the future to help our customers navigate the digital economy and to improve the lives of one billion people in the supply chain. You can learn more about our purpose and values