Operations Manager - Inspections

SGS; Gurgaon; On-site; INR 900,000 - 1,100,000; Full time

Job summary

A leading inspection and certification company in Gurugram is seeking a professional to manage operations and enhance quality control. The role requires 8-10 years of experience in textiles/apparels, with a strong focus on business development and client communication. Responsibilities include preparing budgets, monitoring inspections, handling complaints, and leading the inspection team. Competitive salary offered in the range of INR 9-11 Lacs annually.

Qualifications

• 8-10 years of experience in operations, with a focus on production and quality control.
• Experience in handling client communications and managing complaints.
• Ability to lead and develop a branch inspection team.

Responsibilities

• Assist SBU Head in preparing financial budgets and manpower budgets.
• Monitor scheduling and execution of inspections as per client SOP.
• Maintain high levels of client satisfaction and monitor expenses against revenue.
• Draft and secure contracts for local and international clients.
• Lead and coach inspection team to enhance operations.

Skills

Operations management

Business development

Quality control

Good communication skills

Education

Degree in Textiles / Apparels

Job description

Company Description

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

Assist SBU Head in preparing financial budgets and budgets for manpower, capital and operations expenditure.

• Ensure inspection operations are further enhanced as per SGS policy and client requirements.
• Monitor scheduling of inspections and ensure execution is done as per client’s SOP with available resources.
• Maintain high LC by continuously monitoring expense against revenue.
• Maintain daily activities of staff and other resources to optimize expenses and profitability.
• Assist in developing existing and new business through regular client contacts and satisfaction.
• Monitor performance and investigate any problems/complaints with a view to improvement of operations to ‘zero defect’ as the ultimate goal.
• Act as interface between client and execution team. Work closely with SGS overseas offices.
• Communicate and coordinate with clients and handle their claims and complaints.
• Maintain quality level in department and ensure key performance indicators are strictly followed.
• Maintain standards and technical capabilities to meet and satisfy demands set by the clients and / or any statutory authorities.
• Approve certificates, reports and invoices, as required within specified timeframe.
• Co‑ordinate with customer for analysis of complaints, prepare investigation reports and follow up of short term and long‑term corrective action.
• Draft, negotiate and secure contracts for local and international clients
• Manage pre and post contract commercial issues, including credit and collection
• Manage operations to ensure adequate efficiency, productivity and the best quality of execution
• Ensure timely and accurate reporting to customers
• Responsible for handling the complaints in coordination with the location Manager and Quality Manager.
• Collect data on training needs; identify suitable programs, coordinating with technical auditors for nominating candidates from the team.
• Lead, coach and develop branch inspection team.
• Apply discipline and grievance procedure according to the company’s policies and guidelines.
• Managerial review of quality documents, files, invoices, capability matrix and job execution matrix.
• Undertake other assignments as identified by the NQM towards ensuring delivery of inspections services according to quality procedures and/or compliant with accreditation requirements.

Qualifications

• Essential: Degree in Textiles / Apparels.
• Desirable: Experienced in Production & Quality control
• Specialization: Experience in Operations majorly with added experience in Business development with Good communication skills

Additional Information

• Minimum Years: 8 years Maximum Years: 10 years

• Industry/ Sector: Garment / Textiles
• Scope of job /Activities handled: Operations majorly with some knowhow on Business Development

Salary : INR 9 – 11 Lacs