Manager, Project and Operations Management

Mastercard Inc.; Pune District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Mastercard is seeking a Manager, Project and Operations Management to lead end-to-end project delivery and campaign operations for Europe Marketing from the Pune Tech Hub. You will partner with Marketing, Communications, HR, Legal, Finance and external agencies to drive governance, reporting and performance.

This role provides the operational backbone across Europe, with dashboards, risk reviews, timelines and process improvements while ensuring compliance and scalable campaign operations within

Qualifications

• Bachelor’s degree is required; MBA preferred.
• 6–10 years of experience in Project Management, Marketing Operations or Campaign Operations.
• Experience in multi-channel Campaign operations and global matrix organizations.

Responsibilities

• Lead end-to-end project and operations management for Europe Marketing initiatives.
• Develop project plans, timelines, governance processes, and executive reporting.
• Coordinate campaign operations including workflow management and stakeholder communications.
• Drive weekly status reviews, risk management, and issue resolution.
• Build dashboards and performance reports measuring participation and business outcomes.
• Partner with marketing, communications, HR, legal, finance and agencies.
• Ensure compliance, governance, and operational excellence.
• Identify automation and process improvement opportunities.
• Support future campaigns and strategic programs beyond Viva Engage.

Skills

Project Management

Marketing Operations

Campaign Operations

Stakeholder Communication

Reporting & Analytics

Power BI

Excel

PowerPoint

Teams

SharePoint

Education

Bachelor’s degree

MBA

Tools

Power BI

Excel

PowerPoint

Teams

SharePoint

Job description

Title and Summary

Manager, Project and Operations Management Manager, Project and Operations Management, L6, Pune Tech Hub Europe Marketing Operations | Global Business Solutions Center (GBSC) | Pune, India

About Mastercard

About Mastercard Mastercard is a global technology company in the payments industry, with teams spanning five continents, 82 countries, and more than 130 office locations. The company enables consumers, businesses, and governments by expanding payments, extending services, and embracing new networks, supported by strategic assets such as its people, brand, data, franchise, technology, and ESG priorities.

About GBSC

About GBSC The Global Business Solutions Center (GBSC) is Mastercard’s shared services and strategic enablement organization, supporting internal and external customers across the enterprise. With more than 1,100 professionals across 10 global locations, GBSC delivers more than 200 solutions and services across 90+ countries, helping Mastercard teams streamline operations, improve efficiency, ensure compliance, scale execution, and drive business impact across functions including Sales, Marketing, Product, Finance, People & Capability, Law, Franchise & Integrity, and automation-led business solutions.

Position Overview

This role serves as the ‘always on’, operational backbone for strategic marketing, employee engagement, and advocacy initiatives across Europe. The Manager will lead project delivery, campaign operations, governance, stakeholder management, reporting and performance measurement while partnering with Marketing, Communications, HR, Legal, Finance and external agencies.

Key Responsibilities

• Lead end-to-end project and operations management for Europe Marketing initiatives.
• Develop project plans, timelines, governance processes, and executive reporting mechanisms.
• Coordinate ongoing and evergreen campaign operations including workflow management, inbox oversight, content review processes and stakeholder communications.
• Drive weekly status reviews, risk management, and issue resolution.
• Build dashboards and performance reports measuring participation, engagement, amplification, and business outcomes.
• Partner with marketing, communications, HR, legal, finance and agency teams.
• Ensure compliance, process governance, and operational excellence.
• Identify automation and process improvement opportunities.
• Support future campaigns and strategic programs beyond the initial Viva Engage initiative.

Qualifications

• Bachelor’s degree required; MBA preferred.
• 6–10 years of experience in Project Management, Marketing Operations, Campaign Operations, or similar functions.
• Strong and demonstrable experience with multi-channel Campaign operations, and not just digital.
• Experience working in matrixed global organizations with cross functional structures.
• Strong analytical, reporting, and stakeholder management skills.

Required Skills

• Project and Operations Management
• Marketing Operations
• Business Reporting & Analytics
• Strong Executive and Stakeholder Communication on ensuring project delivery and timelines and met
• Risk & Governance Management
• Power BI, Excel, PowerPoint, Teams, SharePoint and collaboration platforms

Success Measures

Successful launch and management of European marketing initiatives; strong stakeholder satisfaction; on-time project delivery; robust reporting cadence; measurable process improvements; and establishment of scalable campaign operations frameworks.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Other Company Copy

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.