Manager, Business Administration

Mastercard Inc.; Pune District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Mastercard Inc. seeks a Culture Program Manager to lead the GBSC Culture Network, driving engagement, onboarding, and learning across a global employee community. You will develop and govern programs, partner with leaders, and craft communications that showcase impact.

You will manage volunteer networks, track metrics, and align initiatives with Mastercard priorities, enabling exceptional employee experiences and social impact across functions and geographies.

Qualifications

• Experience leading culture, employee engagement, or internal communications.
• Strong written and verbal communication; ability to simplify complex topics.
• Excellent project and program management skills.
• Strong executive presence and stakeholder management.
• Ability to analyze data and translate insights into recommendations.
• Storytelling with visual communications; relationship building across levels.
• Detail oriented with a drive to improve employee experience via automation and AI.
• Bachelor’s degree in communications or business; advanced degree preferred.

Responsibilities

• Lead the GBSC Culture Network, including recruitment, governance, planning, and metrics.
• Drive culture initiatives supporting engagement, onboarding, learning, and social impact.
• Partner with committee leaders and sponsors to develop programs globally.
• Create communications and presentations that promote culture and participation.
• Track participation, analyze feedback, and recommend improvements.
• Support town halls, panels, and other internal events.
• Align GBSC culture initiatives with Mastercard priorities.

Skills

Stakeholder influence

Internal communications

Event planning

Project management

Cross-functional leadership

Executive partnership

Education

Bachelor's degree in communications or business

Advanced degree preferred

Job description

Title and Summary Manager, Business Administration

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

The Global Business Solutions Center is a team of 1,200+ professionals that deliver services and solutions to all Mastercard business units and regions. Our scope ranges from payroll and accounting to sophisticated automation solutions and process redesigns.

We are looking for a Culture Program Manager to lead the GBSC Culture Network. You will influence and inspire a global community of employees, volunteers, and leaders while driving programs that enhance employee engagement, learning and development, onboarding, and social impact.

The ideal candidate has:

• Proven ability to inspire, influence, and mobilize people around cultural activities across functions and geographies without direct authority
• Experience with internal communications, event planning, and project management within a global organization
• Strong partnering skills with senior leaders and executive stakeholders
• Passion for building exceptional employee experiences and workplace culture
• Experience managing cross-functional programs in a matrixed organization

In this role, you will:

• Lead the GBSC Culture Network, including volunteer recruitment, governance, planning, and success measurement across committees
• Drive culture initiatives that support employee engagement, onboarding, learning and development, and social impact
• Partner with committee leaders, sponsors, and subject matter experts to develop and execute programs globally
• Create compelling communications and presentations that promote culture, drive participation, and showcase impact
• Track participation and engagement metrics, analyze employee feedback, and recommend improvements
• Support town halls, panel discussions, and other internal communications events
• Align GBSC culture initiatives with broader Mastercard priorities and serve as a GBSC culture ambassador internally and externally

All About You

• Experience leading culture, employee engagement, internal communications, or employee experience programs
• Strong written and verbal communication skills with the ability to simplify complex topics and influence diverse audiences
• Excellent project and program management skills with the ability to manage multiple priorities simultaneously
• Strong executive presence and stakeholder management skills
• Ability to analyze data and translate insights into meaningful recommendations
• Skilled storyteller with an eye for visual communications
• Strong relationship builder who collaborates effectively across organizational levels
• Detail oriented, innovative, and continually seeking new ways to improve employee experience through process improvements, automation, and AI
• Bachelor’s degree in communications, business, or related field; advanced degree preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.