Manager, Product Quality

Morningstar Credit Ratings, LLC; Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Sustainalytics, a Morningstar Company, invites applications for a Manager, Product Quality in Navi Mumbai. This role focuses on embedding Quality by Design, establishing quality frameworks, and delivering reliable ESG product quality across the lifecycle.

The candidate will partner with Product Management, Research, Technology, Data Operations, and Client Services to ensure accuracy, timeliness, and consistency. Experience with AI-enabled quality controls is valued.

Qualifications

• 7-10 years in Product Quality, QA, or governance roles with data-driven products.
• Experience with ESG or complex data products is desirable.
• Knowledge of quality frameworks and KPI reporting.

Responsibilities

• Own and enhance the Product Quality framework across ESG products.
• Define and monitor KPI dashboards, quality scorecards, and governance.
• Lead QA plans, risk assessments, and post-release quality reviews.
• Collaborate with Technology and Data teams to implement AI-enabled quality controls and automation.
• Drive root cause analysis and preventive actions to improve product quality.

Skills

Product Quality Management

Quality Assurance

Governance

AI/ML Quality Controls

Education

Bachelor's or Master's degree in Business/Finance/Economics/Engineering

Job description

Manager, Product Quality Sustainalytics, a Morningstar Company

Location: Vashi, Navi Mumbai

Position Purpose

The Manager, Product Quality is responsible for driving the quality, integrity, and continuous improvement of Sustainalytics' ESG products throughout the product lifecycle. As part of the Quality & Transformation (Q&T) organization, this role partners with Product Management, Research, Technology, Data Operations, and Client Services to establish quality governance, monitor product performance, identify risks, and drive continuous quality improvements. The role focuses on embedding Quality by Design, establishing quality frameworks, defining Product Quality KPIs, and ensuring products consistently meet client expectations for accuracy, timeliness, completeness, consistency, and reliability. Please note: This is not a software product management or product operations role.

Key Responsibilities

Product Quality & Governance Own the Product Quality framework for one or more ESG products. Establish and enhance quality governance, standards, controls, and operating procedures across the product lifecycle. Define, monitor, and report Product Quality KPIs, dashboards, and quality scorecards. Ensure quality responsibilities and governance are clearly defined across stakeholder teams. Quality Assurance & Product Performance Conduct independent quality reviews and validate new product features, releases, and methodologies. Develop risk-based quality assurance plans and perform post-release quality assessments. Partner with Technology and Data teams to assess and implement AI-enabled quality controls, validation capabilities, and workflow automation across the product lifecycle. Monitor product performance using quality metrics, client feedback, and operational insights. Lead root cause analysis and drive corrective and preventive actions to improve product quality and client experience. Promote automation and data-driven quality monitoring to strengthen preventive quality management. Cross-functional Collaboration & Transformation Partner with Product Management, Research, Technology, Data Operations, Methodology, and Client Services to embed quality across the product lifecycle. Support product development by defining quality requirements, testing strategies, and release readiness. Manage cross-product dependencies, quality documentation, and governance. Lead initiatives to standardize quality processes, strengthen the Product Quality operating model, and drive continuous improvement.

Qualifications & Experience

7-10 years of experience in Product Quality, Quality Assurance, Product Operations, Product Delivery, or Product Governance. Experience working with financial data, ESG products, or other complex data-driven solutions. Strong understanding of product lifecycle management, quality assurance, governance, and process improvement. Proven experience leading cross-functional initiatives and collaborating with Product, Research, Technology, and Operations teams. Experience with data quality management, KPI reporting, and quality analytics is highly desirable. Bachelor's degree with relevant experience or a Master's degree in Business, Finance, Economics, Engineering, or a related field. Knowledge of ESG research or sustainable investing is an advantage.

Skills & Competencies

Product Quality Management, Quality Assurance, and Governance Experience leveraging AI, machine learning, or advanced analytics to improve quality controls, monitoring, and operational effectivenes.

Product Lifecycle Management and Quality by Design Data Quality Management, KPI Reporting, and Root Cause Analysis Process Improvement, Automation, and Operational Excellence Business Requirements, Testing, and Validation Strong analytical, problem-solving, and project management skills Excellent stakeholder management, communication, and influencing skills Ability to work independently and collaborate effectively in a global matrix organization.

About Sustainalytics

Sustainalytics, a Morningstar company, is a leading provider of ESG research, ratings, and analytics that enables investors to make more informed investment decisions. As Morningstar's ESG Centre of Excellence, Sustainalytics is committed to delivering trusted, high-quality ESG solutions through research excellence, innovation, and operational excellence.

Morningstar is an equal opportunity employer

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

Morningstar India Private Ltd. (Delhi)

Legal Entity Morningstar is a global independent investment research and financial data company. Here, you'll help uncover what's hidden, simplify what's complex, and create insights that empower investor success.

Company Overview

Morningstar Development Program Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions—including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters - without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.