Manager, Process Solutions

PFI Innovation Centre India; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

PFI Innovation Centre India seeks a process consultant to work across People Team functions, analyzing current-state processes, gathering requirements, and delivering practical solutions. You will coordinate across Technology, vendors, and business partners to move initiatives from concept to delivery, while improving process performance and employee experience.

The role emphasizes collaboration, data-driven analysis, and a hands-on approach to implementing future-state processes and controls in

Qualifications

• Bachelor's degree or equivalent in HR, business, operations, technology, analytics, or a related field.
• Experience supporting business processes, projects, operations, consulting, or continuous improvement initiatives.
• Strong analytical and problem-solving skills with the ability to organize information and translate findings into clear recommendations.
• Ability to gather and document requirements, map processes, coordinate testing, and support implementation activities.
• Clear written and verbal communication skills tailored for business, operational, and technical audiences.
• Strong collaboration, organization, and follow-through across teams.
• Attention to detail and a commitment to data quality, process discipline, and appropriate controls.

Responsibilities

• Partner across People Team functions to understand business needs, clarify problems, and support practical process solutions that work across functional boundaries.
• Analyze current-state processes, data, controls, and stakeholder experiences to identify gaps, risks, root causes, and improvement opportunities.
• Gather, document, analyze, and validate business, process, functional, application, data, and reporting requirements. Translate stakeholder needs into clear, actionable, and testable requirements, and trace those requirements through process steps, system behavior, data requirements, reporting, and downstream impacts.
• Evaluate current capabilities against stakeholder needs and document gaps, dependencies, and potential solution options for optimization.
• Coordinate work across business partners, People Team teams, Technology, vendors, and other stakeholders to move priorities from concept through delivery.
• Monitor process performance and issues using available data, feedback, and operational insights; recommend actions that improve effectiveness, quality, and employee experience.
• Identify opportunities to simplify work, reduce manual effort, strengthen controls, standardize practices, and enable appropriate automation or self-service.
• Help manage project plans, dependencies, risks, decisions, action items, and status updates for assigned initiatives.
• Provide responsive consulting and problem-solving support across multiple People Team domains rather than a single Center of Excellence.
• Maintain clear, current, and audit-ready process documentation and contribute to shared standards, tools, and knowledge across the Process Consulting team.

Skills

Analytical thinking

Problem solving

Communication skills

Collaboration

Attention to detail

Requirements gathering

Education

Bachelor's degree or equivalent in HR/Business/Operations

Tools

Workday

ServiceNow

Microsoft 365

Reporting tools

Automation technologies

Job description

PFI Innovation Centre India is an exciting new innovation center. We’re building a future that helps people live better lives longer – and we’re looking for bold thinkers and team players to help us do it.
Here, you’ll tackle complex challenges, collaborate with brilliant minds across the globe, and grow your career while helping millions achieve financial security.
Whether you’re just starting out or ready to take your next step, we’ll help you grow with purpose and do the best work of your career.

a Purpose Driven Company – 150 Years

While the PFI Innovation Centre brand is new to India, you’ll be a part of the Prudential Financial, Inc. family. Founded in Newark, NJ, we serve 50 million customers across more than 50 countries. With $1.334 trillion in assets, we’re a global leader in institutional asset management. The 2nd largest life insurer in the US and the 9th largest institutional global asset manager.
At the PFI Innovation Centre India, you’ll find high-performance culture that’s flexible, collaborative, and grounded in respect. We engage with candor, take calibrated risks, and hold ourselves accountable – always focused on delivering for our customers. It’s the standard we choose every day as we grow, perform, and win as one team. We offer valuable leadership, mentoring and learning opportunities, paired with flexibility and support to help you thrive.

What You Will Do

• Partner across People Team functions to understand business needs, clarify problems, and support practical process solutions that work across functional boundaries.
• Analyze current-state processes, data, controls, and stakeholder experiences to identify gaps, risks, root causes, and improvement opportunities.
• Gather, document, analyze, and validate business, process, functional, application, data, and reporting requirements. Translate stakeholder needs into clear, actionable, and testable requirements, and trace those requirements through process steps, system behavior, data requirements, reporting, and downstream impacts. Identify unclear, incomplete, or conflicting requirements and elevate decisions to the appropriate stakeholders rather than relying on unsupported assumptions
• Evaluate current capabilities against stakeholder needs and document gaps, dependencies, and potential solution options for optimization. Support the design and implementation of future-state processes, including planning, testing, readiness, communications, training, and transition activities.
• Coordinate work across business partners, People Team teams, Technology, vendors, and other stakeholders to help move priorities from concept through delivery.
• Monitor process performance and issues using available data, feedback, and operational insights; recommend actions that improve effectiveness, quality, and employee experience.
• Identify opportunities to simplify work, reduce manual effort, strengthen controls, standardize practices, and enable appropriate automation or self-service.
• Help manage project plans, dependencies, risks, decisions, action items, and status updates for assigned initiatives.
• Provide responsive consulting and problem-solving support across multiple People Team domains rather than a single Center of Excellence.
• Maintain clear, current, and audit-ready process documentation and contribute to shared standards, tools, and knowledge across the Process Consulting team.
  

What You Can Expect

• A collaborative, cross-functional role with exposure to a broad range of People Team processes, programs, systems, and stakeholders.
• Opportunities to work on complex problems, build consulting and delivery capabilities, and contribute to enterprise priorities.
• A team environment that values curiosity, sound judgment, candor, accountability, continuous improvement, and practical solutions.
• A mix of analytical work, stakeholder partnership, project coordination, and hands-on implementation support.
  

What You Will Bring

• Bachelor's degree or equivalent relevant experience in human resources, business, operations, process improvement, technology, analytics, or a related field.
• Experience supporting business processes, projects, operations, consulting, or continuous improvement initiatives.
• Strong analytical and problem-solving skills, with the ability to organize information, identify patterns, and translate findings into clear recommendations.
• Ability to gather and document requirements, map processes, coordinate testing, and support implementation activities.
• Clear written and verbal communication skills, including the ability to tailor information for business, operational, and technical audiences.
• Strong collaboration, organization, and follow-through, with the ability to manage multiple priorities and work effectively across teams.
• Attention to detail and a commitment to data quality, process discipline, appropriate controls, and a positive stakeholder experience.
• Comfort working in an evolving environment, learning new domains quickly, and contributing both independently and as part of a team.
  

What Will Set You Apart

• Experience with process mapping, Lean, Six Sigma, design thinking, business analysis, project delivery, or change management methods.
• Experience supporting HR or People Team processes, shared services, enterprise systems, or global operating models.
• Familiarity with Workday, ServiceNow, Microsoft 365, reporting tools, workflow solutions, or automation technologies.
• Ability to connect details across processes and systems while keeping the employee and stakeholder experience in view.
• A practical, improvement-oriented mindset and the confidence to ask thoughtful questions, challenge complexity, and help teams reach clear decisions.
• PFI Innovation Centre India welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.