MANAGER PMO AND SERVICE DELIVERY

OculusIT; Gurugram District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

OculusIT seeks an experienced Delivery/Program Manager to build strategic roadmaps and drive milestones for key customers in post-sales support. You will engage with Directors and C-Level executives to understand business needs and establish strong executive relationships, guiding large transformation programs.

You will manage change, coordinate with cross-functional teams, ensure SLA metrics and customer satisfaction, and lead a team of transition managers and application support engineers

Qualifications

• 8–11 years of experience in program/project delivery
• Experience managing large transformation programs
• Strong stakeholder management and governance experience

Responsibilities

• Lead delivery of customer programs and post-sales initiatives, ensuring successful outcomes.
• Develop and maintain strategic roadmaps and milestones for critical customers.
• Coordinate with cross-functional teams and executives to address changes, risks and issues.

Skills

Project management

Stakeholder management

Team leadership

Agile methodologies

Six Sigma

Education

Bachelor's degree or equivalent

PMP Certification

ITIL Certification

Job description

Build strategic roadmaps and drive achievement of key milestones for our largest and critical customers in a post-sales relationship. Engage with Director and C-Level executives to understand business needs and establish strong executive relationships. Be involved in the change management process of the customers environment to ensure success and service uptime. Go toe to toe with customer technical stakeholders on most issues, and use your judgment when to pull in the heavyweight engineers/consultants/architects as necessary. Establish working relationships with other AISPL account team members such as AMs, BDMs to achieve best results for the customer. Be available outside of business hours to help coordinate the handling of urgent issues as needed. Ensure achievement of the SLA metrics, service KPI s and customer satisfaction. Person should have a strong understanding of projects lifecycle and deliverables of each phase. Should be good in agile development methodology Knowledge of six sigma and its tools that helps in different phases of project e. g. QFD, FMEA, Fish-Bone etc. The candidate should have led large size programs and have a proven delivery track record as a project manager. Should be able to handle multiple priorities in parallel.

Required Experience:

• 8 11 years of experience

Desired Qualification:

• A professional certification in any or all of the following:Relevant Bachelor s degree/ Preferred Graduate / Masters in Computers / IT or equivalent academic qualification.
• PMP Certification.
• ITIL Certification.

Desired Skills:

• Strong team player The role entails working with multiple The VP Service Delivery & PMO will focus on the transition period or defined transformation period and ensure the orderly, utilizing established Transition methodologies, activities and work product, helping clients to achieve a higher level of maturity by directing, facilitating, coordinating, tracking and reporting on the successful execution and completion of projects. Should develop project plans for the transformation, educate the Transformation Team on the appropriate Transformation Methodology, deploy consistent project management techniques, and lead process improvement projects and activities. Should be able to lead a team of Project / Transition managers and Application Support engineersteams hence the candidate would need to display inclusiveness to lead as well as take the team along the life of the Program. Collaborates well with others to solve problems and actively incorporates input from various sources. Strong analytical skills strong problem-solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions; anticipates obstacles and develops plans to resolve Demonstrated customer focus. Person needs to effectively manage business and IT stakeholders through regular reviews and effective communication. He should also be a strong team player ensuring great collaboration inter and intra teams for effective execution. Should demonstrate proven senior stakeholder management experience, Clear leadership and communication skills.