Manager - Planning (Program Management) Fulfilment & Experience Bangalore, Karnataka

meesho; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A dynamic e-commerce company in Bengaluru is seeking a Manager for the Fulfillment & Experience team. You will identify key problems and implement solutions to enhance user experiences for entrepreneurs and their customers. The role demands strong problem-solving and project management skills, plus collaboration across business verticals. Candidates with 3-5 years in fulfillment or logistics are preferred. Join a team driving impactful changes in e-commerce logistics.

Qualifications

• 3-5 years of total work experience preferred.
• Experience in Fulfillment, 3PL Logistics, or tech startups preferred.
• Strong problem-solving and analytical skills.

Responsibilities

• Design programs to improve experience metrics.
• Own a key part of user experience for marketplace participants.
• Influence product development choices using data and insights.
• Engage with Meesho Leadership as stakeholders.

Skills

Problem-solving

Analytical skills

Project management

Collaboration

Education

Degree from Premium or Top B Schools

Job description

You will be joining the Fulfillment & Experience (F&E) team at Meesho working on enabling Meesho entrepreneurs deliver a world-class experience to their customers. As one of the prime movers in thee-commerce logistics ecosystem, the F&E team are solving industry-defining problems at scale that few startups can offer globally.

About the Role

As a Manager- F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.

What you will do

• Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics.
• Own a key part of user experience for one or more of marketplace participants- our entrepreneurs, their customers, or our suppliers.
• Participate in building strategy as an advocate for better user experience from the vantage point the programs you own.
• Influence product development choices using data and insights which originate from in-depth knowledge of your program.
• Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes.
• Engage the Meesho Leadership as active stakeholders in problem-solving for your programs.
• Manage internal and external stakeholders to ensure success of the programs you own
• The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.

What you will need

• Candidates from either Premium or Top B Schools with total work experience of 3-5 years of experience preferred.
• Experience in Fulfillment, 3PL Logistics & the entire supply chain process, and/or experience in similar tech startups preferred.
• Strong problems solving & analytical skills.
• Solid project management skills: ability to lead & collaborate with cross-functional partners, prioritize high impact activities, & work on complex projects.