Manager - Pension Administration

Aptia Group; Pune District; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Aptia Group in Pune, India, seeks an Operations Manager to oversee day-to-day delivery across assigned processes, ensuring accuracy, timeliness, and quality. Lead a team of analysts and ensure swift issue resolution.

You will manage workflow, track performance, support development, drive compliance, and boost process efficiency to meet client expectations. The role emphasizes service excellence and strong communication with onshore/offshore partners.

Qualifications

• 7–8+ years of experience in operations, preferably in Wealth or Retirement Administration
• Strong understanding of operational workflows including pension transactions, Leave & Absence, Audit requirements, and Issue Management
• Hands-on experience managing teams and delivering high-volume, deadline-bound work
• Strong analytical, problem-solving, and communication skills
• Proficiency in MS Office applications (Excel, Word, PowerPoint)
• Ability to provide clear instructions, monitor performance, and deliver accurate results in fast-paced environments

Responsibilities

• Manage day-to-day process delivery, ensuring completion of work within defined SLAs and quality standards
• Allocate tasks, plan daily workloads, and adjust priorities based on volume and deadlines
• Monitor queues, track progress, and ensure timely closure of activities
• Handle first-level escalation and coordinate with senior managers for complex cases
• Review daily and weekly performance dashboards
• Conduct regular quality checks, identify gaps, and ensure corrective actions
• Maintain detailed records for audit, reporting, and compliance requirements
• Manage a team of analysts/senior analysts, ensuring clarity of roles and expectations
• Conduct daily huddles and regular 1:1 discussions for feedback and coaching
• Support team training, skill development, and readiness for new processes
• Drive accountability and foster a positive, inclusive work culture
• Provide timely updates to onshore/offshore partners on delivery status
• Highlight risks, delays, or operational challenges with transparency
• Participate in process reviews and contribute to service improvement
• Ensure adherence to SOPs, internal controls, and audit requirements
• Maintain updated process documentation and support readiness for audits
• Ensure all colleagues follow compliance, data security, and confidentiality guidelines
• Identify process gaps, volume patterns, or efficiency opportunities in the workflow
• Recommend and support execution of small-scale improvements
• Contribute inputs for automation, standardization, and error-reduction initiatives

Skills

Analytical thinking

Problem solving

Communication skills

Team leadership

Process improvement

Attention to detail

Education

Graduate degree or equivalent

Tools

MS Office (Excel, Word, PowerPoint)

Job description

The Operations Manager is responsible for managing day‑to‑day delivery for assigned processes, ensuring accuracy, timeliness, and a strong focus on quality. This role oversees a team of colleagues handling transactional and client‑specific work, provides hands‑on guidance, and ensures issues are resolved quickly and effectively.

The individual will manage workflow, track performance, support team development, drive compliance, and strengthen process efficiency. They will play a key role in ensuring service excellence and meeting client expectations consistently.

Role & Responsibilities

Daily Operations Management

• Manage day‑to‑day process delivery, ensuring completion of work within defined SLAs and quality standards.
• Allocate tasks, plan daily workloads, and adjust priorities based on volume and deadlines.
• Monitor queues, track progress, and ensure timely closure of activities.
• Handle first‑level escalation and coordinate with senior managers for complex cases.

Performance & Quality Tracking

• Review daily and weekly performance dashboards.
• Conduct regular quality checks, identify gaps, and ensure corrective actions.
• Maintain detailed records for audit, reporting, and compliance requirements.
• Manage a team of analysts/senior analysts, ensuring clarity of roles and expectations.
• Conduct daily huddles and regular 1:1 discussions for feedback and coaching.
• Support team training, skill development, and readiness for new processes.
• Drive accountability and foster a positive, inclusive work culture.

Client & Stakeholder Support

• Provide timely updates to onshore/offshore partners on delivery status.
• Highlight risks, delays, or operational challenges with transparency.
• Participate in process reviews and contribute to service improvement.

Process Discipline & Compliance

• Ensure adherence to SOPs, internal controls, and audit requirements.
• Maintain updated process documentation and support readiness for audits.
• Ensure all colleagues follow compliance, data security, and confidentiality guidelines.
• Identify process gaps, volume patterns, or efficiency opportunities in the workflow.
• Recommend and support execution of small‑scale improvements.
• Contribute inputs for automation, standardization, and error‑reduction initiatives.

Experience & Qualifications

• Graduate with 7–8+ years of experience in operations, preferably in Wealth or Retirement Administration.
• Strong understanding of operational workflows, including pension transactions, Leave & Absence, Audit requirements, and Issue Management.
• Hands‑on experience managing teams and delivering high‑volume, deadline‑bound work.
• Strong analytical, problem‑solving, and communication skills.
• Proficiency in MS Office applications (Excel, Word, PowerPoint).
• Ability to provide clear instructions, monitor performance, and deliver accurate results in fast‑paced environments.