Manager - Payments Investigation

Societe Generale Global Solution Centre; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Societe Generale Global Solution Centre in Chennai seeks a Payments Operations Lead to manage a team of specialists, ensuring accurate payment processing and governance across MT and MX ISO 20022 formats. The role requires strong operational expertise, risk awareness, and cross-team collaboration.

You will oversee BAU activities, monitor KPIs, and drive continual process improvements while aligning with ISO 20022 implementation plans and client requirements.

Qualifications

• Experience in payments operations and back-office processes.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Exposure to ISO 20022 and MT/MX payments formats is desirable.

Responsibilities

• Lead the Payment Operations team and act as operational expert for client and internal queries.
• Validate payment orders with currency cut-off adherence and ensure SLAs are met.
• Identify operational risks and implement mitigation strategies.
• Monitor and control workflows and drive continuous improvement of processes.
• Coordinate with on-site and other support teams to ensure smooth BAU during ISO 20022 rollout.

Skills

Payment operations

Swift platform

ISO 20022

Multitasking

Stakeholder communication

Process improvement

KPI monitoring

Risk awareness

Workflow control

Job description

Job Description:

Reference 2600043E

Responsibilities

Main Responsibilities

• Lead the Payment Operations team.
• Serve as an operational expert for queries from clients/team members and other stakeholders
• Strong skillset in Swift platform both (MT & MX ISO20022)
• Flexible to support during the contingency situation
• Ensure to validate the payment orders adhering the currency cut off
• Ensure activities performed within prescribed SLAs efficiently
• Identifying operational risks proactively and provide solutions
• Monitor and control workflows
• Identify opportunities for continuous improvement of systems and processes
• Monitor implementation of key performance and risk indicators to strengthen back-office processes and controls towards achieving

operational excellence

• Ensure that policies, procedures, best practices, mission and objectives set by management are adhered to on daily discharge of duties
• Ensure to draft the SOP and manage the agent trainings
• Ensure quality management.

Mission in Payments Department

• Sustain and improve the BAU deliverables
• Prioritization of work based on complexity
• Maintain good quality on the payments processing and ensure that there are no complaints
• Improve the efficiency in the post settlement process to ease out the impact in operations
• Share knowledge through KT sessions, Trainings and Team Meetings to create process awareness within the team
• Ability to interact effectively and collaboratively with users as well as with other teams on business requirements and clarifications
• Effective coordination with on-site and other Support teams
• Ensure smooth functioning of BAU during the implementation of ISO 20022. Adapt to the defined process and eliminate an operational incident.
• SG competencies (technical or behavioral)

A very solid grounding in operational aspects of various payments operations

Good knowledge on Settlements and Cash Management functions related to GTPS businesses.

Required

Profile required

• To be able to work together and in close collaboration with Onshore Back Office Teams.
• Communicate in an international environment with various internal and external clients. Understanding of trade and payment's end to end process (Front Office, Back Office and Counterparts).
• To be able to multitask.
• To escape on issues whenever necessary.
• Able to meet deadlines. Specific Context Fluent in English - Spoken and written
• Should have the ability to prioritize and reactive
• Sensitive to risk
• Rigorous, methodic and organized
• Team Player
• Good Communication skillsSensitivity to quality and Client satisfaction
• Ability to manage intercultural relations in an international context
• Ready to work in flexible time schedules

Why join us

"We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status".

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you're joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Group's ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (EaSG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.

Requirements