Manager - Partnership Development & Marketing

International SOS; Gurugram District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

International SOS is seeking a strategic Partnerships Lead to build and manage a premium portfolio across luxury, lifestyle, travel, and experiences for high-net-worth cardmembers. You will drive customer satisfaction while ensuring commercial efficiency and seamless execution with internal and external stakeholders.

You will identify high-value partners, negotiate terms, and co-create bespoke offerings, reporting on performance and ROI to senior leadership. Occasional travel is required.

Qualifications

• Bachelor’s degree in business, Marketing, Hospitality, or related field.
• MBA preferred (not mandatory).
• 10–15 years of experience in alliances, partnerships, loyalty programs, luxury brands, premium customer experience, or hospitality/travel industry.
• Experience handling premium card portfolios is an added advantage.
• Strong commercial acumen with negotiation skills.
• Ability to build and maintain high-level partner relationships.
• Deep understanding of premium consumer behaviour and luxury ecosystem.
• Excellent communication, presentation, and stakeholder management capabilities.

Responsibilities

• Identify, evaluate, and onboard high-value partners across travel, luxury retail, lifestyle, wellness, dining, events, and experiences.
• Build a long-term partnership roadmap that enhances the premium proposition.
• Conduct market scans and benchmarking to keep the portfolio ahead of competition.
• Serve as primary contact for key partners and ensure delivery of commitments.
• Collaborate with client partnership teams to co-create unique offerings for premium cardmembers.
• Manage internal stakeholder relationships (Concierge Operations, Marketing, Finance).
• Lead commercial discussions, negotiate terms, and finalize agreements/onboarding.
• Coordinate with legal, finance, and compliance teams for regulations.
• Conceptualize and deploy bespoke experiences and differentiated privileges.
• Track utilization, feedback, and impact on customer satisfaction and NPS.
• Monitor KPIs, redemption trends, costs, and customer sentiment.

Skills

Commercial acumen

Negotiation

Stakeholder management

Project management

Entrepreneurial mindset

Communication

Education

Bachelor’s deg. in business

MBA (preferred)

Job description

Overall Purpose of the Job

To build and manage a strategic portfolio of premium partnerships across luxury, lifestyle, travel, and experiential sectors that deliver differentiated benefits and bespoke experiences for high-net-worth cardmembers – driving customer satisfaction while ensuring commercial efficiency and seamless execution across internal and external stakeholders.

Key Responsibilities

Partnership Strategy & Development

• Identify, evaluate, and onboard high‑value partners across travel, luxury retail, lifestyle, wellness, dining, events, and experiences aligned to premium customer expectations.
• Build a long‑term partnership roadmap that enhances the premium proposition and strengthens Aspire's collaborative model with key clients.
• Conduct periodic market scans and benchmarking to ensure the portfolio remains ahead of competitive offerings.

Relationship & Account Management

• Serve as the primary point of contact for key partners, ensuring delivery of partnership commitments, performance reviews, and optimization.
• Collaborate closely with client partnership teams to co-create unique offerings for premium cardmember segments.
• Manage stakeholder relationships with internal teams including Concierge Operations, Marketing, and Finance.

Commercial Negotiations & Contracting

• Lead commercial discussions, negotiate partner terms, and finalize agreements/end‑to‑end onboarding.
• Coordinate with legal, finance, and internal compliance teams to ensure all agreements meet internal and external regulations.
• Track renewals, extensions, and amendments for all active partnerships.

Premium Product & Experience Development

• Conceptualize and deploy bespoke experiences, special access programs, and differentiated privileges for premium cardmembers.
• Work closely with Marketing and Service Delivery teams to ensure successful promotion, launch, and execution of partner‑led experiences.
• Track utilization, customer feedback, and impact on customer satisfaction and NPS.

Performance Monitoring & Reporting

• Monitor partnership KPIs, redemption trends, usage patterns, costs, and customer sentiment to optimize offerings.
• Present periodic performance dashboards and strategic recommendations to senior leadership and Amex stakeholders.
• Evaluate ROI and ensure commercial efficiency in partnership programs.

Cross‑Functional Collaboration

• Work with Concierge Operations to ensure partner benefits are understood, implemented, and delivered flawlessly.
• Support Marketing teams in communication plans, campaigns, launch collaterals, and digital content for partner offers.
• Coordinate with Finance on partner payments, invoicing, and reconciliation.

Key Attributes

• Customer‑first approach with a premium service mindset.
• High level of ownership, responsiveness, and accountability.
• Creative thinking with the ability to conceptualize unique experiences.
• Strong ethical grounding and professionalism.
• Ability to thrive in a fast‑paced, high‑touch environment.

Job Profile

Requirements

• Strong commercial acumen with excellent negotiation skills.
• Ability to build and maintain high‑level partner relationships.
• Deep understanding of premium consumer behaviour and luxury ecosystem.
• Exceptional communication, presentation, and stakeholder management capabilities.
• Strong project management and multi‑tasking abilities.
• Entrepreneurial mindset with the ability to think strategically and execute tactically.

Qualifications

• Bachelor’s degree in business, Marketing, Hospitality, or related field.
• MBA preferred (not mandatory).
• 10‑15 years of experience in alliances, partnerships, loyalty programs, luxury brands, premium customer experience, or hospitality/travel industry.
• Prior exposure to premium/luxury customer segments (HNI/UHNI) is highly desirable.
• Experience in handling premium card portfolios is an added advantage.

Required Languages

Good spoken and written English language skills.

Travel Requirements

Occasional travel is needed.